Imagine Maintenance Ltd.

Our difficult to reach gutters and skylights were cleaned thoroughly. Work was done as promised. Todd and his partner were efficient and friendly. We are happy to recommend imagined services and will use them again.

After finishing a large renovation in 2016, I decided to hire Imagine Maintenance to do gutter/window cleaning and pressure washing of my property.

Two employees were sent out, one cleaned the gutters and windows (which I was satisfied with) and the other employee who obviously had no training or work ethic did the pressure washing. Major stripes were left in my large driveway due to missed uncleaned spots, this employee was so lazy instead of moving two empty garbage cans he decided just to go around them. ( Viewed on my cctv cameras). I decided not to bother complaining due to dealing with other trades for the reno.

2017 came and after calling several other companies that had long wait lists, due to being too busy, I decided to give Imagine Maintenance another shot. I explained my dissatisfaction of the previous year, and settled for gutter and window cleaning only, no pressure washing and a reduced rate.

They sent an employee over and for attest the first twenty minutes after arriving this employee just stood on my patio leaned on my railing doing absolutely nothing, (viewed on my cctv camera), I thought to myself great another winner.

After finally getting to work, I checked up on the gutter cleaning and I was satisfied with the job so far, i watched from inside as he cleaned the windows and seemed like he got all areas.

After work was done I declined a walk around as i checked on the progress a few times, i couldn't tell how clean the windows were as they were still wet. I signed the work off and paid the employee.

Later that night the windows dried and they were very dirty, worse than before!!! After reviewing the cctv, it appears he used the dirty gutter bucket of soapy water to clean the windows!! (All 16 windows needed to be redone).

As I was busy at work I got my fiancé to call to complain, she said the manager todd was very defensive, so I called him very upset.

I complained regarding the employee doing nothing upon arriving, his response? I pay same amount regardless what employee does or how long he takes??

As for the dirty windows (See attached AFTER photo), He said well you did sign it off? Well am i supposed to keep your employee there for several hours until it dries and then sign it off????

He did offer to "come take a look". After paying over $900 over the two years and the poor customer service and poor quality of work I declined.

Point of this review: DO NOT sign off work until, all windows and sidewalks are dry so you can inspect work, as Todd said you pay same amount regardless of amount of time the employee is there.

There are a lot of better companies out there in my opinion.

Hired them to clean my windows, skylights, and gutters. They arrived promptly and worked efficiently. Each worker was friendly. I would recommend them and will likely use them in the future.

Imagine Maintenance did an excellent job at cleaning our gutters in our home in North Vancouver. Their technicians were very personable, arrived on time and did an excellent job at removing the leaves and debri. I would highly recommend this company to other homeowners.

Nitesh, our window cleaner always does a perfect job, but it is his customer service and friendly demeanor set him a par above his peers. We look forward to our continued business relationship w Nitesh. We at the Winking Judge Pub thank you.

For the last few years, they have always provide an excellent windows cleaning at our location.
We are 100% satisfied with their work, Nitesh have always showed a great attention to detail in our signs, we have zero complaints with them.
We will happily keep continuing with their service.

I hired Imagine Services based on a verbal recommendation from another colleague. They were professional and great to work with from beginning to end.
I had questions about my quote which they answered truthfully rather than what they thought I would want to hear.
They did a fantastic job protecting the plants around my house while they cleaned my roof and skylight.
Everything was done in the time frame they gave.
They followed up when they said they would and they were courteous and respectful while on site.
I am very happy to recommend them to anyone who wants a great roof cleaning at a reasonable price.
Even my neighbours have commented on how clean my roof looks now.

I called last minute to have someone clean my windows. Mike and team came and I am thrilled with the windows and the pride they took in their workmanship showed. I also appreciated that they were polite and I felt comfortable with them in my house. Thanks Mike and team, see you in the New Year and thanks for the card :)

I thought they were great! I called and talked to Brent directly who then promptly sent me a quote and options for booking the service. Mike was the one who cleaned our gutters and he showed up on time and was extremely professional. He did a fantastic job and went above and beyond what I had asked for. Thank you!

I have used the services of Imagine Maintenance for the past two years to clean my gutters. They always carry out their work very efficiently and on time.

They removed all the debris from the gutters and washed the outside of them so that they look great. I will continue to use their services and recommend them to anyone who wants to have their gutters always maintained in good condition.