We hired Ky based on his personality, honesty, and homestar reviews. His quote was comparable to others, but we liked that he quotes and does the work as well. I'm fairly handy, so I offered to remove the baseboards for Ky to help speed up the job. What started out to be a quick 5 day refinish job, turned into a 2 week hardwood repair. It turns out that the builder nailed the bathroom trim through the water line, so when I removed the trim, it developed a leak behind the drywall and warped all the wood in the bathroom and front entrance. Ky found the issue right away, turned off the water and let us know. He gave a few options to fix, and in the end we had him tear out the damaged boards and replace with new maple. Ky helped us pick a great looking stain that brings out multiple colors in our hardwood and his satin finish looks clean all the time. He works late hours to get the job done to balance his family life with his new baby. He shows up on time, cleans up, and does great work. We love our new floor and wouldn't hesitate to use Bull Tough for repairs or complete jobs.