When the company who installed our high efficiency furnace less than six years went out of business, I called Action Furnace because the furnace stopped working at the beginning of last winter. They did their best not only to get it up and running but to lobby the furnace manufacturer to give us some sort of warranty. I still ended up paying out of pocket, because the other company was no where to be found and the manufacturers refused to stand behind their product. However, Action was very fair with their pricing and stuck to their original quote even though the manufacturer now only sells the parts we required as part of a kit that was much more expensive than what the parts would've been. I now have a membership to their "comfort club" and will be a loyal customer.