Terrible Company!! In January of this year my wife bought a black Chicago 63" standalone bathtub from this company. It remained in the box for a few weeks until my plumber was ready to install it at which point he discovered that it leaked through the fiberglass around the overflow. When my wife called about returning it or having it repaired Michael at the store said that once you received an item from them there was no return policy whether it was defective or not. I called, explained the situation and Michael swore at me and hung up the phone. Two weeks later David who claims to be the store manager called and said he wanted me to be a happy customer and he would call be back with a solution-that was three weeks ago and he has never called back although he promised to. I will be suing to get my money back. My recommendation is do not do business with this company.!
- Approximate cost of services:
- $2,000.00