Attempted request for estimate
UPDATED: (see below)
Original review:
I called one of the numbers on Nationwide Aluminum's website and got a hold of Tony, who said he would go to my house to look at it in order to provide an estimate. He said to text him via the same number that I called him on to give him the address of my house, as a reminder, which I did. A couple of weeks later I followed up with another text because he hadn't got back to me yet, but no response. A couple weeks after that I followed up with a call but no response. Then I tried to call the other number on the website and it was out of service. So I've officially given up on Tony and his company. How this company got such a high rating is a mystery to me if they can't even get their act together to provide an estimate.
SEPTEMBER: Tony, did get back to me as to why he did not respond to my request for a quote until I submitted my original review, the explanation for which I am satisfied. Tony has been experiencing challenges (personal and business) and lacked help in managing his communications as a result. However, he did pull through and performed the work on time and as quoted. When a critical decisions needed to be made he always consulted with me to make sure that I was satisfied with the result. I would recommend Nationwide Aluminum based on the quality of their work. However I do hope that Tony does take the appropriate steps in the management of his business to prevent easily avoidable communications missteps with future customers.
- Approximate cost of services:
- $2,000.00
- Company Response
we apologize for the delay to come and give you the quote , but the only reason was that I ( had family emergency something that I can't control ) and I was there and we talk about this thank you for understanding the reason of the quote delay .
Tony