Fence, interlock and tree removal
We are extremely disappointed with the quality of Andrei's service. The fence he installed for us is starting to come apart. We noticed now that each board was not secured with enough screws and is coming apart in many areas. There is also a gap between the ground and the fence which he said was because of the difficulty with installing the posts but we're not so sure about that. He also relayed the brick for our interlock path which was lifted last Fall for waterproofing (anothe company did) and didn't bother to address the dip that exits between ours and our neighbours houses - the path is shared. He said he didn't want to touch the neighbours side as they weren't his client and wanted to avoid any issues but he could have given us the option to have it fixed and see if our neighbours wanted to share costs. We would have paid the cost either way The day he picked up his money (should have withheld it) he said he would fix the dip and we told him to let us know the cost as we would pay extra. He also said he would fix the fence post that he backed into with his truck on the other side of our house and this is also shared with a neighbour. We followed up with him twice and no response. It's been almost one month. We highly advise against using this guy. His price is cheap and there's a reason for that - no accountability. There are better landscaping companies out there. It's too bad we felt compelled enough to write this because Andrei seemed like a nice guy and professional. Lesson learned; you get what you pay for.
- Approximate cost of services:
- $2,200.00
- What could this company do to improve their services?
- Better attention to quality and detail as well as aftersales service. We may have given more business if the execution and follow up weren't so poor. It's a shame because Andrei seemed like a nice guy.
- Any advice to offer fellow homeowners facing a similar project?
- Don't go for the cheapest price and don't pay until 100% satisfied