Handybook

Today I had a two hour cleaning session scheduled for my one bedroom apartment. This was the amount suggested on the website for a one bed one bathroom apartment and without a doubt enough time to clean my small apartment.

When the cleaner arrived she was on time and very friendly. I told her I would step out for the two hours to give her some space - as I said, this is a small apartment. Things were off to a good start.

When I arrived back two hours later, excited to see my clean apartment, I was completely shocked. Opening the door I saw that nothing in my view was clean. The cleaner came from the bedroom to tell me she had only had time to clean the bedroom and bathroom. In TWO hours! Keep in mind this apartment was completely tidy before she arrived. I spent the morning sorting out wardrobes, cabinets etc. Everything was put away, leaving a blank canvas for her to work with. All I was asking for was a good wipe down of what was on show. She went on to say that my bedroom was very dusty. Which yes, it was. But it should in no way take two hours to dust and swifter a bedroom and wipe down one of the tiniest bathrooms going! Actually, at this point she had not even swiffered the bedroom floor!! I started to think maybe she had gone all out, cleaned under the bed! Something to explain the length of time it took to dust. But no, she had wiped down the few cabinets in the bedroom. There was still actually quite a lot of dust around the bed. She told me if I would like the living room and kitchen done that I would need to pay for extra time. As I have visitors arriving tomorrow and not enough time on my hands, I asked her to continue. Even after the extra time, my apartment was still not complete. My coffee table had not even been wiped down, nor had my rug been vacuumed! This is only the beginning.

She then proceeded to mark off a check list of things she had done, including mopping and vacuuming. Swiffering is not mopping! There are still stains and marks on my floor. My kitchen counters still have stains. Not one thing was dusted in the living room. My living room and kitchen honestly look no different than before.

I am extremely unimpressed with this service. I've had cleaners clean my parents 3 bedroom house from top to toe, including mopping, vacuuming and cleaning inside the oven in less than 3 hours!

I will not be using this service again.