Ontario Green Irrigation

My sprinkler was installed by Ontario Green Irrigation in June 2017. I was very pleased with their service and gave them a 10/10 rating. The system worked fine until a slow leak developed recently. I contacted Peter, the owner of the company. A technician was sent to repair it and I paid the fee on the first visit.

After three visits, however, the leak keeps coming back after only one or two full runs of the system. I asked Peter to send in a more experienced technician. Strangely, Peter requested a $600 additional payment (discounted from $900). The repair carries a two year warranty. Now the problem is not even fixed yet, why should I be charged again? Peter explained that my system was too old and they had to do a lot to address all the issues. Frankly I was quite upset, and checked their recent reviews on HomeStars.

They did receive four 0/10 ratings, among which two were for the same incident. However, among 84 reviews so far 74 are 10/10, including mine. I just cannot believe that Peter could have changed so much to become a different person. He must have been misinformed. So I sent him a screenshot of my review of June 26, 2017, to let him know that my system is only seven years old. Three minutes after I sent my message Peter replied that he would send in technicians the next day to fix the problem, no more mentioning of the additional charge.

Next morning around 8:00, two technicians showed up including one with over 10 years experience. Now, the system has run a number of times without any issues.

I feel that Peter is a trustful business owner and the previous poor reviews might also be a result of misunderstanding. I myself will continue to rely on their first class service. They deserve a 10/10 rating.

The owner Peter and his team was amazing in providing advise , level of service to ensure we were very happy with the process on our sprinkler system.

Thank you. Peter and team.

Henry Vincent.
4163718650

The company came when they said they were going to come, with very hard workers!

I have changed 3 houses since 2004 and at each house Peter and his crew have provided perfect sprinkler and landscaping service. Always perfect and best priced.

Never had to call them back for any remediation, ever. Will keep on using Ontario Green Irrigation in future.

One of the best teams that we dealt with. They were polite, courteous, knew their job. No change orders no haggling. I would recommend them at any time. We will also give them our maintenance and landscaping contracts because of the service they provided us on this project.

Thank you so much guys my lawn has a new life because of you.

Romeo Jack Barbosa

Installed my system last summer and it was up and running great. I don't miss the yellow patches anymore!

Peter is the worst contractor I’ve ever dealt with. I could write a novel on him. I don’t even know where to start. He came recommended so
I went with him even though he was slightly higher in price. He put a four zone sprinkler system in two years ago. He then laid down new sod in my front yard. He put one corner sprinkler in such a way it can’t water a portion of the new sod he just installed. So I ended up paying for some of the sod he put down that would die soon cause it can’t get watered by his sprinkler location. I asked him before you dig up anything please locate the cable line and make sure he doesn’t damage it as it’s happened to me before and the cable company had to put a temp line through the trees and eventually dig up my yard for a permanent one. I did not want to go through that again. He assured me he would make sure of that. When he was done his job that took twice as long as he promised, I had no cable or Internet service as he cut the line. He told me to call the cable co myself and they’ll replace it. That means digging up my freshly sodded yard. Makes no sense. He made me four hours late to go out of town that eve and I had to water the lawn that day as it was so hot. He said not to worry as I could on the sprinklers remotely with the wifi out of town. How can you turn on your wifi sprinklers at home if your wifi at hone is out? Either he thought we were ignorant or it was the first time he has installed the wifi unit. He didn’t adjust a few of the sprinklers so he had to come back twice to adjust them again. Took me three weeks of calling him and him avoiding my calls as he would only answer when I called from a private number. How professional is that? Meanwhile the new sod I just paid for was dying on the edges. When he did he didn’t even wait to see if the adjustment was good as he said he was busy with other jobs so he had to go. If he did it right the first or even second time he wouldn’t have had to keep coming back. Following year when I opened the water line there was a leak in front of the shut off valve so I couldn’t stop it unless I close water to the whole house. I called him and he agreed to come buy and just tighten the clamp. Literally a two min job. Had to call him and chase him several times kept saying he’s busy and would come when he’s free. Meanwhile the water is leaking into the furnace room. He actually suggested I go rent the tool from Home Depot, fix it myself and he would pay me for the rental. Again, how professional is that? I had to keep a pot to catch the water from the leak. I was very worried because if that clamp blew off completely I would have had a huge flood in my basement esp if I wasn’t home. Just recently I found out that you’re suppose to by law put in a backflow preventer with any irrigation system for safety which he did not. Now he’s avoiding my calls from any number I call and has blocked my email. Again, very unprofessional. He texted me that he was never going to service my system again so my warranty is void. The only recourse I have now is to take him to small claims court for a full refund as he’s cancelled my warranty plus the repairs I paid for and the backflow preventer that he should have originally installed. All of this could’ve been avoided if he just came here to do a very quick 5 min fix. He also didn’t give me an invoice for the work he did so I’m sure the revenue agency might be interested in that. Do yourself a favour and don’t go with OGI or Peter. Go with ANYONE else. He doesn’t even stay at the job. He just gets his employees to start and takes off so no monitoring the work. Comes back for payment. I’ve read several of his other reviews with similar issues. After the job is done and he’s been paid it’s very hard to get a hold of him. Check it out for yourself. Good luck. You’ll need it if you go with Peter.

We had our full system installed by Ontario Green Irrigation in 2019. This included lawn sprinklers, flower bed drip lines and full irrigation to our potted plants. Which I would highly recommend as you will never have to water your urns again. Peter and his team were incredibly professional and accommodate several visits until we were 100% happy. Even when we added more urns in 2020 and just this month when we needed to tweak our drip lines, Peter took care of us. His crew are polite, patient and work clean. I have already recommended Ontario Green Irrigation to friends and would be happy to do so again.

Ontario Irrigation are very professional and very efficient in the work and service they provide. They offer the latest technologies in water irrigation systems and are very knowledgeable in their field of expertise! If you are looking for a water irrigation system for your home, I highly recommend their services and this company!

Ontario Green Irrigation was referred to me by my new neighbor. He used them at his old house and called them to put in a system at his new house. When they came to quote, I had them quote me as well. Signed up on the spot and they booked the installation three weeks out. They showed up on the day promised and completed the job. After the job was completed, I asked them to change something and they came back and did it exactly as requested.