Frigidaire fridge ice maker/chilled water stopped working and was showing an error code which I provided to valley view on their webpage service request.
The contact I had with them from then until their arrival was first rate. Their dispatch system is nothing short of awesome. I was emailed a link the night before which showed me the approximate locations of all the jobs my assigned engineer had and where I was in the queue. Then, about 10 minutes before he arrived I received an automated phone call advising he was on the way. It may only seem like a small thing, but it allowed me to get on with other things around the house while I waited for him to arrive. I've never seen a system so well oiled.
My engineer, Steve, was punctual, friendly, prepared and knowledgable. He had already brought the parts he anticipated would be needed, based on the error code I provided and 30 minutes later, I had a working fridge again. He also took extra time to discuss maintenance I could perform and filter requirements etc.
Overall, I was very impressed and would be happy to use these guys again.
- Approximate cost of services:
- $630.00
- Company Response
Dear Mr. Whiffin,
Thank you for your kind review! We really appreciate your business and do not take that for granted. Your feedback is invaluable.
Sincerely,
Your Friendly Repair Specialists