Washer door not closing properly
Responded with lightening speed and showed up when planned. Indicated that with LG washers they don't recommend repairing because the parts are so expensive. Fair enough, but could have indicated that when I called. I asked for a written quote, which I never received.
- Approximate cost of services:
- $130.00
- Company Response
Dear Louise,
Thank you for your honest review. Wished we could have earned a 10 star. Unfortunately the reported door lock mechanism issue which was an affordable repair was not the only issue we found. Upon further inspection we also found that the main tub and bearings were also on their way out. No way to tell this over the phone. Hope you appreciated the honesty rather than having us replacing the door lock mechanism, only to find out months later that the bearings were gone. We always say... Don't shoot the messenger regardless of the news.
Sincerely,
Valley View Appliances / Service Team