Simply Comfort

A sales person talked to us to put on new water heater and AC saying 4 years contract only, never told us they put $12000 lien on the title registered against your home, which will have impact on the refinancing or resale (market value for a new AC only $3000). Contract was sold to different companies the final buyout become over $17k in CrownCrest's hand. Only contract for water heater was provided but never the HVAC. Never told you sky high buyout price and the true contract was for 10 years. Call CrownCrest never people answering the phone, only voice mails for your email them but never reply emails, so you can't get copy of contract, cant negotiate for a reasonable buyout price, you felt being ripped off

Have been trying for SIX days to get a repairman to look at my furnace. I have water leaking and want the problem fixed. Keep getting put off as I'm told they are behind in service calls. Don't care about their customers at all. I rent the furnace and I'm supposed to get service but all they want is the rental money. I'm afraid if I ever get an emergency what will happen as a simple service call takes days. I'm constantly told I'm a priority but nothing happens with my request. I would never ever recommend this company to anyone........it will take a lot to get me to change my mind....SOME SERVICE MAYBE

transfered multiple times and waited over 40 minutes in order to talk to someone while the automated system kept stating i am first inline. When i get to talk to someone, i was place on holder for no particular reason for another 10 mins....

Simply Comfort is not fair with their customers. I wanted someone to repair my existing A/C and the person who came to my house told me I needed to replace my 11 year old A/C with a new one from Simply Comfort. I was offered a contract with payments of $89.99 plus tax for 120 months or ten years that included no additional payments for parts and maintenance while I was making the payments. I was assured my monthly payments would not increase because I would be paying over $12,000 after I made all 120 monthly payments for an A/C worth $4,500 if I chose to pay for it in full at the time of installation. Recently, Simply Comply decided to outsource its billing without the knowledge of its customers to an affiliate company called Crown Crest Capital (CCC) and CCC instantly decided to increase my monthly rate by 3.99% according to the fine print on my contract. Also, if I want to 'buy out' my contract to 'own' the A/C sooner, I would have to pay $10,600 and that includes a $500 administration fee. I was also told I could not give back my A/C even if I do not want it anymore because they said I had agreed to a 'lease to own' contract. Therefore, Simply Comfort does not value its customers so it would be best for anyone reading this review not to do business with them or anyone offering you a 120 month contract with fine print - Buyer Beware!

Worst Service EVER!!!! We had them install the Nest Thermostat and were locked into a three year contract which included yearly maintenance of our furnace and air conditioner at a price of $45/month. After over a year of $45.00/month payments and no maintenance on anything, we asked to cancel the contract and our final payment is $794.62 (for a $350 nest). PS. We had scheduled our maintenance calls, but they always have cancelled last minute after we would leave work early.

The service call no one picked any time they says 24 hrs service. if something problem in his equipment they will not do service soon .
I buy one water hot water tank from him the service call more than 6 times of no hot water the fix and every time fail next days.now again I try to call since from one days seval times no one responding . very poor coustor service .

The service call no one picked any time they says 24 hrs service. if something problem in his equipment they will not do service soon .
I buy one water hot water tank from him the service call more than 6 times of no hot water the fix and every time fail next days.now again I try to call since from one days seval times no one responding . very poor coustor service .

Simply Comfort put a lien on our property. We are paying their monthly bills, comes in on Enbridge Gas bill on regular basis. We applied to get a 2nd Mortgage on our property to arrange a medical help for family member and found out that have to paid out Simply comfort and they refused to postpone their lien. The company sale people never told us anything about the lien when signed us up into this plan. We pay more than $200/ every month for 10 years but now they want us to go for buyout. The 2nd Mortgage amount is small and we will be left with almost nothing after this buyout to help family member. If anybody from Simply Comfort help us, will highly appreciate. pls call 416-660-9540. ian

monthly cost of over 300 and every month they just call and hung up before we ask the call to prove they call for making appointment. they force us to buy they product and sign but they never showed up by the servicing

the quality of furnace is standard, nothing special. They do not clean our perform any maintenance on it.
the price is 5 times retail, you cannot get out of the contract, in the interim, they secretly place a lien against the title of your house, so you will have problems with mortgage renewals and your financials.