Simply Comfort

I purchased new furnace and new tankless water heater from Simply Comfort in October 2015. Their Sale was friendly and their Technician seemed knowledgeable. The contracts I signed were similar to a"Lease to Own" kind of contract. It is split into 120 payments and then I will own the appliances. The lease price is way more than buying it up front. They charged you high for the finance need. However, the Sale person never explained to me that they will increase that lease price year by year (this year they increase it by 3%). The lease contract includes a yearly inspection but you have to take initiative to call them to come. The technician who came scared me that my air con is not OK (leaking water in certain part0, my water is too hard and you need new air con and water softener, etc. They just wanted to sell. I ended up have to hire another technician to give me second opinion and found out that all those are not necessary. If you lease to own a car, the car company will not put up the lease price every year. I work in finance field and I do not understand their logic. You really have to read all the tiny print details on the contract before you sign. Don't rely on the Sale to explain it to you. I gave them a rating 2 because Lennox appliances are of good quality. I personally would not recommend this supplier to my friends or relatives.