1 review Edmonton, AB Joined 2015/10/30

10/10

Trouble shoot electric short and repair kitchen outlets

Electricians review in Edmonton

10/30/2015

The service was excellent from the first contact through to the completion of the work, with even a follow up courtesy call. Proline is well organized, their customer support process very well thought through and delivered, and the expertise of the electrician was methodical and professional. We faced a short in the main panel due to some miswiring that a tenant had undertaken some years ago, leading to a cryptic overlap of several wiring mistakes. Dan worked it through efficiently and very clearly and courteously explained the complications as repairs were made. Everyone through the process was a pleasure to deal with. The cost of the service was equally reasonable and the warranty statement is exceptional.

Job Price

Approximate cost of services:: $344.00

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Company Response

Thank you so much for your review, Mauro. We work very hard with our team to ensure organization is a component in all aspects of our work. We can always appreciate that the average person is not an electrical expert but would still like to know what's going on in terms that they can understand. We train our technicians to be able to relay this information clearly and simply because understanding what you're paying for is key. We stand by our warranty so if there are any issues with your repairs, please don't hesitate to contact us. Thank you very much for your patronage and the review that you have submitted.

All the Best,

The Proline Team

Private User

Private User reviews Edmonton, AB Joined 2015/10/28

10/10

power service upgrade

Electricians review in Edmonton

10/28/2015

Came on time, cheerful and professional . Met with utility company.
Brought proper supplies and equipment
They worked most of the day, only one break

Power was back on in a timely manner
Good clean up

Job Price

Approximate cost of services:: $3,500.00

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Company Response

Hello,

Thank you so much for the review. We are happy to know that our technicians are hard working and upbeat. We want all of our technicians to be bright and cheerful just like the lighting that we aim to provide! If you have any issues, remember that we have a 1 year warranty on all parts and services.

Thank you,

The Proline Team

RondaM

1 review Saint Albert, AB Joined 2015/05/05

10/10

Provide power for new AC Unit

Electricians review in Saint Albert

10/27/2015

Great customer service. We Didn't feel like DB Proline electric where overly charging us and they didn't try to sell us more than what we really needed for our AC. They where cheaper than most companies.

Job Price

Approximate cost of services:: $4,000.00

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Company Response

Hi Ronda,

Thank you so much for writing a review! We are happy that our prices were below our competitors and that we could provide you with honest, helpful services. If you have any additional concerns, please call us at 780-460-1505.

Thank you,

The Proline Team

Private User

Private User reviews Edmonton, AB Joined 2015/10/25

10/10

Light installation

Lighting review in Edmonton

10/25/2015

Good explanation of the process up front. Prompt service. I was not at home when the work was done; however, the electrician phoned me and sent me pics to ensure I was happy before leaving.

Job Price

Approximate cost of services:: $600.00

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Company Response

Hello,

Thank you so much for posting a review for us! I'm happy that we were able to meet your standards and have you review and approve of the job even while you weren't home. If you would like your name entered in our draw to win the iPad please e-mail us at reception@prolineelectric.ca with your name. It shows up as a private user on the review. Thank you so much for your feedback. We appreciate every review! If you need anything else, please call us at 780-460-1505

All the Best,

Danielle Raffray
Customer Service Representative

Wes from Edmonton

1 review Edmonton, AB Joined 2015/10/02

10/10

I need to fix and replace a few light switches ans electrical outlets

Electricians review in Edmonton

10/02/2015

On September 30th I decided to give Proline electric a try from reading the reviews that were online.
I was very impressed with the customer service from the person I talked with on the phone to book an appointment right down to the electricians who came to do the work they were courteous and friendly , answered any questions in terms I could understand they kept the work area clean and were helpful in suggesting materials and methods that were affordable.
If I ever need work done again for any reason I will be definitely using their services.

Job Price

Approximate cost of services:: $424.20

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Company Response

Hi Wes! I'm very glad to hear that we were able to give you the kind of customer service that makes you smile! It's very important to us that our customers understand everything that we are doing at the job site and that it is in terms that make sense to them. We don't use technical jargon unless that's what the customer wants. We can't wait to work with you again in the future. I hope to hear from you soon!

Thank you,

The Proline Team

Carrie Trueman from St. Albert

1 review Saint Albert, AB Joined 2015/09/30

10/10

Electrical issues

Electricians review in Saint Albert

09/30/2015

We have had ongoing issues with electrical in the bedrooms on main floor and in basement. One day the breaker tripped and afterwards we could not reset the basement bedroom outlets. The electricians who came to assess the problem were thorough and professional, and solved the problem quickly. They also noted possible solutions for concerns we were having in other areas of the home for consideration. We will contact Proline for any electrical work we need in the future.

Job Price

Approximate cost of services:: $500.00

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Company Response

Hi Carrie!
Thank you for your review. I'm happy to hear of the professionalism displayed by our technicians. We work very hard to maintain a clean and professional image. We hold our technicians to a higher service level and train regularly to provide optimal service. We can't wait to work with you in the future!

The Proline Team

destinynfaith from St. Albert

1 review Edmonton, AB Joined 2015/09/30

10/10

electrical in my master bedroom

Electricians review in Edmonton

09/30/2015

really great guys. very respectful of my home. they even replaced cover plates for the plugs. i didn't expect that. they were only here to fix the electrical in my bedroom. i was trying to move my furniture for them to get to the plugs, they told me that they would move the stuff themselves. they put my furniture back into place. they were actually early for their appt. really impressed. really nice men to talk to with. holly wilson.

Job Price

Approximate cost of services:: $100.00

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Company Response

Thank you for your review, Holly. It's very good to know that what we tell everyone about our service technicians is completely true. We train with them twice a week to ensure the best customer service possible and your review proves that it's working. I'm happy to know that you didn't have to strain yourself for us to do the work for you. If there is anything else in the future that we can help you with, don't hesitate to call. We can even make sure that the same technicians come out to your place!

Take Care,

The Proline Team

CGee from St Albert

1 review Saint Albert, AB Joined 2015/09/28

10/10

Chandelier Install

Electricians review in Saint Albert

09/28/2015

Proline showed up at our home on time, courteous, friendly and ready to work. From start to finish, Proline paid great attention to detail and made certain absolutely no mess was left in our home from install.

Would definitely recommend Proline and will most certainly use Proline again for any further electrical work in our home. Job well done, fellas!

Job Price

Approximate cost of services:: $500.00

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Company Response

Thank you CGee! We really appreciate that time that you've taken out of your day to provide us with a review. I'm so glad that we were able to come in and out of your home and seem like we were never there at all! Our technicians are always striving towards better customer service so being able to give you advice that you trust and use is very important to us. We can't wait to work with you in the future!

All the Best,

The Proline Team

Dartagnon31 from Edmonton

3 reviews Edmonton, AB Joined 2015/09/07

10/10

100 amp upgrade, plus addition of gfi plugs, dedicated circuits and exterior plug-in

Electricians review in Edmonton

09/24/2015

We were selling our house and needed to upgrade the electrical service as well as do some additional work the new owners had requested. So I did an Internet search and DBProline came up. The comments seemed positive so I called them up and they responded immediately, were able to come out to do a quote right away and I was impressed with their professional and courteous demeanour right off the bat. After the work was completed the areas looked better than before they started! I would highly recommend DBProline for any electrical work as they were a real pleasure to deal with and provided excellent service at a reasonable price!

Job Price

Approximate cost of services:: $4,400.00

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Company Response

Thanks Charissa! We are so happy that we were able to completely fulfill your requests and have everything completed properly before you sold your home! Congratulations on the new home and all the best!

The Proline Team

Phil from STURGEON COUNTY

1 review Sturgeon County, AB Joined 2015/08/18

10/10

A/C hookup

Sturgeon County

08/18/2015

The gentlemen that were sent to make up wiring at my existing house was very professional, courteous and kept place clean. It was not an easy job due to walls being finished etc.Very happy with service.
Would recommend this company to anyone.

Job Price

Approximate cost of services:: $580.00

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Company Response: Thank you for the great review, Phil. We are so happy that we were able to do a good, clean job for you. We are glad that you can now enjoy the rest of the summer in a nice air conditioned home! If you need anything else, don't hesitate to call us at 780-460-1505. Thank you for your business, The Proline Team

Proline Electric

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