Initially visit was scheduled between 3 and 3:30pm. Then re-scheduled between 4 and 4:30pm. Showed up 5:15pm. It was a 240V breaker problem, did not have breakers on them and sent me to shop for them. Overall spent 45-50 min at home, charged me $100, while we previously agreed to $85/hour. A disaster -- do not call them.
- Approximate cost of services:
- $100.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Alright so our initial meet time was at 3-3:00 pm, I personally thought that I could have made this call and was only going to charge a service fee of $85.00 plus. G.S.T. My van heater had been giving me problems for a few days already and finally stopped working therefore taking full priority of my day ( I was not going anywhere in Minus 24 degrees Celsius except to the mechanics shop to get this issue fixed ). Communication is a key factor in keeping business and also getting more business so I had my co-workers take on this call for me. Right around 1:30 pm my co-worker informed you that they would provide you service after they were done the project they were already working at ( He told you some time in between 4-4:30 pm ). I told my co-workers that they must finish the job they were at before heading out to your home, in my line of work there are usually unforeseen obstacles that create us more work thus leading to more time spent on a project. Obviously my co-workers ran into some of these obstacles and ended up finishing their work at the project a little later than they had expected. They were complete and headed off in your direction, called you to inform you that they were now on their way. They told me later that you seemed quite upset over the phone because of the short delay we had put you through but you told them that you would proceed with the work and asked them to come by still. My co-workers arrived at approx. 5:15 pm ( only 1 hr 45 min from our originally scheduled meet time ), once there we found out that a breaker was required to proceed with the job at hand. Not once but twice they asked you that it would be faster if they go and grab the breaker from the hardware store and you shut that option down and told them firmly that you would go and grab the breaker. We had to agree but before you left we described in great detail the breaker you would need to get, so off you went to get the breaker and not only once but twice you had to call my co-workers from the hardware store to make sure you were grabbing the correct breaker. Overall, time could have saved if you had us go and grab the material required ( 1 man work the electrical panel and 1 guy grab the breaker ).
1.) Getting a 2 man service call from an electrical company for only $100.00 WITHOUT G.S.T is a fantastic deal, I know some electrical companies that automatically charge on arrival a 2 hr minimum for only 1 man.
2.) We offered twice to get the breaker for you, but in your review you say we MADE you go shop for it? Please tell the truth in a review on a site like this, that would be greatly appreciated.
3.) NO ELECTRICIAN CARRIES EVERY BRAND OF BREAKER ( I AM NOT AN ELECTRICAL WHOLESALER, I AM AN ELECTRICIAN )
4.) You claim in your review at the end that this call was a disaster...? Did we fix your issue? In the end you had to wait 1 hour and 45 minutes but had the work done on the same day you wanted it done. A disaster isn't even when a company does not show up ( because then you do not even have to pay them ), a disaster is when a company shows up and fails to do the job or makes the problem worse and charges you for it.
5.) I strongly believe in patience and you my good sir have none, you gave us a ZERO out of TEN review for fixing your electrical problem for $10.24 more than I initially told you the call would cost. Thank you for your business but please do not call us ever again.