I had a service call with Shines Energy when the tech took the unit apart, there was a blown fuse to the fan motor. The technician told me he did not have any fuses to change the fuse to test the rest of the unit. ($ 200 service call )
He told me there was a issue with the fan motor and i was quoted at over $1300 to replace it (which I priced out the motor and bracket that i was quoted for from a lg dealer at a price of $160 for both while pricing the fuse)
The technician told me the rest of the unit could not be checked until the fuse was replaced. (Which was a $5 fuse to buy and a 2 minute job which I ended up doing myself other then the opinion below )
They wanted a additional $125 plus tax plus parts to replace the fuse or do it myself and not know if anything else was wrong until motor was replaced or book another $200 service call to find out. Called the company and talked to a service manager about the issue he wouldn't let me get a word in talked over top of me the whole conversation to the point where I hung up..... He called me back and I told him the reason I hung up was I couldn't get a word in to explain the issue... nothing was resolved with him so I called another company explained the situation and they are going to come by and do a full diagnostics they were great and will be getting my business.
Would not recommend this company to others after my experience
FYI I sent a email to the company to talk to someone before writing this review and nobody ever contacted me back
- Approximate cost of services:
- $200.00
- Company Response
Thank you for reaching out and sharing your concerns with us. We apologize for any inconvenience you've experienced. Unfortunately, we could not locate your details in our system based on your username. Could you please provide additional information, such as the service date or appointment name?
Feel free to contact our Operations Manager at (902) 706-2251. We're here to help and look forward to resolving this matter promptly.
Thank you for your understanding.