Product is wonderful, communication wasn't great
Ordered our Doors in May, 2020 and finally received them in March 2021. Covid _19 truly impacted supply and we completely understood that, just wished the company had been better at communicating delays and updates. we had to cal several times to hear what was going on. Most times reached someone who couldn't answer our questions or describe what was going on. In the end, doors are beautiful and professionally installed.
- Approximate cost of services:
- $10,000.00
- Company Response
Thank you for your business and feedback. We would like to apologize that your project took longer than anyone could expect. 2020 will definitely be part of our industry's history. Besides the pandemic, a lot is happening in the market with, among other things, the permanent or temporary closure of some of our suppliers and strong growth in home resales, housing projects, and renovations. All these events, all at once, have caused us a few headaches. Faced with the exceptional growth in demand combined with the scarcity of manpower, our dedicated teams put their agility to work, day after day, to increase our capacities while maintaining the recognized quality level of our products. We are not perfect, communication is not optimal sometimes, but we are always there to support you. An action plan is underway to adapt even better to the situation. The particular circumstances of the last months made us realize the importance of teamwork, one of the fundamental values of the GreenFox Windows & Doors. You can count on us, we will continue to work tirelessly to serve you.