We wanted to replace nine windows, including a bow window and a bay window. We called GreenFox to get an estimate. They sent a lady named Katherine. This lady was brand new and didn’t have any idea about how to measure the windows for an estimate. She also couldn’t answer any questions about the windows they sell. After about half an hour of talking with Katherine, she realized that she didn’t have any idea about anything that had to do with windows. So, she called her father - in - law, who also works for Green Fox to come and answer our questions. So Katherine sat in our kitchen for the next two hours trying to figure out how to do our estimate while Peter talked to us about the windows. Peter was the rudest window salesman we talked to. When he was explaining the insulation between the windows, we asked if we could see his sample so we could get a better idea of what he was talking about. He said NO! He was not going to haul his samples from his car to show us. Instead he told us he had been doing this for 30 or 40 years and we should just trust him. He also told us uncountable meandering stories about his window experiences - nothing that told us about the GreenFox windows that he could provide.
Peter should retire and Katherine should find a new job (if she hasn’t already)!
We have since heard that Peter is notorious for not providing service or answering questions or fixing problems once he has made the sale.
Stay away from this company!
- Approximate cost of services:
- $14,000.00
- Company Response
Good Afternoon Trina,
I would very much like to follow up with you in regards to your experience. Just to let you know Catherine is no longer with us. I will be looking into this further and will hopefully speak with you shortly. Please feel free to contact our office at 780 437 1151 as well. Thanks, Sarah