I ordered 1 window back on May 30. I was promised the window September 11/24. To date I do not have a window. I feel that this company is not fully disclosing the issue. What happened to my window. I wanted to cancel but they would not let me. The contract I received was incomplete and misleading I had not even initialed some parts of it. Had I not reached out to Fox Windows I would not even know whats going on. Communicate etc has been horrific.
They still cannot guarantee a date for my window. I called around and most other single custom windows can be made and installed in 8-10 weeks.
With all my issues they want to offer me 50 bucks - how insulting. I have had to rearrange and cancel plans due to expecting my window installed by Sept 11. My time is worth more than 50 dollars .
I do not recommend this company at all.
- Approximate cost of services:
- $3,500.00
- Company Response
We sincerely apologize for the major inconvenience this has caused you. We will send this to local management so this can be looked into and addressed accordingly. Thank you for taking the time to provide feedback.