Window swings open in the wrong Direction.
Updated June 25th 2023. On June 1st, A Company representative came out and promised they would make the corrections, for the window's opening in the wrong direction.
nothing since, and now they won't even return correspondence.
Now it time to hire a Lawyer
And file a claim in Court.
We choose Green Fox not because of the price,, they actually the most expensive. we choose Green - Fox because of their promises to ensure satisfaction with the entire project, and we would have been if this error was delt with.
We Purchased 12 triple pane Windows. We were pleased with the entire process especially the installation Crew.
It wasn't until the warm weather arrived and we went to open the windows in and kitchen and Master Bedroom, when we discovered that they open in the opposite of what was there previously.
The Kitchen window is especially awkward, as is swings onto the deck. NOW hampering access.
I called Green Fox, the person looked up our file.
Then said the project manager would get back to us.
That was May 10 23
- Approximate cost of services:
- $16,000.00
- Company Response
Thank you for your feedback! We appreciate your positive experience with the overall window purchase and installation process. We apologize for the inconvenience regarding the window openings. We were made aware of the issue on May 16, 2023, as per the notes on the file and your project manager was contacted. He will be visiting to assess the situation. We are committed to finding a satisfactory solution for you.