3rd project with them, messiest install yet
We replaced our doors with them in 2021, 3 big windows in 2022, and the rest of our windows (12) just recently in 2023. The first two jobs were 5 stars all the way, good service from the sales rep Alex and the install crews were professional, quick, and considerate of the mess they were leaving. This last install wasn't as great. The crew was professional and quick, however they were a bit messy. Lots of drywall and wood chips left in our rugs at each window and throughout the house, which didn't happen with the previous two. We found a lot of chipped tile underneath one of our windows in the bathroom where the tile meets the casing. Granted it is very tight and the tile is probably 25 years old, so it's not super surprising, but not great to find after the fact.
That being said, I will still continue to recommend the company, their prices are excellent and their pre and post service has never been a question. Trying to get 12 windows installed in two days opens the door to issues like this, otherwise the windows look fine.
- Approximate cost of services:
- $16,500.00
- Company Response
Hello and thank you for bringing this to our attention. At GreenFox, we always aim to provide a 5 star service and an exceptional customer experience. Not every job goes according to the plan but we will discuss with our installers, the importance of leaving no mess. We appreciate your business and choosing GreenFox for all your three projects. Rest assured we are always working on improving our products and services and look forward to helping out again when we can. Have a great rest of the week.