Staff were very good to deal with. As we worked through the process we changed our minds a few times and our Project Manager was responsive. One of our windows had a unique situation for replacing the window. We appreciated that the project manager and different estimators consulted with each other to replace that window perfectly. With scheduling estimating, communication was not as great, so we were scheduled on a a date we specifically had noted we would not be available. Expand the team approach by having everyone have access to notes. The company was not overly competitive and we had to negotiate to bring the cost a bit closer to other quotes. Purchasing windows is an unpleasant
negotiating process, but this is not unique to Green Fox but to the industry as a whole. Overall, we were very satisfied with Green Fox. The installers did a great job and we had much less dust than expected. The windows are really nice and we would go to Green Fox again.
- Approximate cost of services:
- $9,000.00
- Company Response
Thank you for your business and honest feedback. We have a lot to learn from it as we customer satisfaction is very important to us. We would like to apologize for any incontinences we cased you. Merry Christmas and a Happy Year! Thank you again for being our customer.