Our washing machine broke down. Repairman advised it needed new motherboard which would be 2-3 days. We paid half up front (first mistake). the 2-3 days came and went without a call. Then a week came and went. No call. No returned calls. The number on the web site seems to just be an answering service. Then another week. No calls or responses. Finally reached the repairman who advised he would be at the house in an hour. We waited all afternoon to no avail. Further calls revealed the part wasn't even in that day. A request to speak with the owner or manager went ignored. They hung up on my wife when she finally got through once. Finally, after nearly three weeks, the part arrived and they arranged a sunday visit to fix. In fairness, the repairman arrived at the stated time and the repair was successful. No apologies or explanation for the delay.
Be wary of this company. Customer service is not a concern of their's. Responsiveness is not a concern. Once they have your deposit they will ignore you and take their sweet time. Use at your own risk! I wish I had read the reviews here before I engaged them.
- Approximate cost of services:
- $500.00