Bad company, don't fall for the fake positive reviews
I had a brand new faucet that was loosely placed ready for Go green plumbing to check over and tighten up securely and fit a new S pipe under my bathroom sink, Sean came and did not do the job properly, was in a rush to get to another job he said and to call back if any leaks as insured and bonded they are, I did as I had to, as it was leaking, but when in a rush to do a job what do you expect. Then four days later they came after I rang them and left a message as well as emailed. Jason came and chose to listen to Sean talking to him on his phone outside away from myself instead of in front of me, very unprofessional, but didn't tell the truth on the fact I fitted the faucet, when no I did not, I put it in loosely to make it easier but he tightened it up behind it and at the fixing points and it's too tight for me to loosen because he tightened it not me, and did not use any sealant. Jason refused to undo it and redo it properly despite the owner stating he would be. The owner said three times on the phone with me I would be refunded, the first time if he couldn't fix it, it wasn't that he couldn't, he just didn't want to, and they all used the excuse of the new faucet sink pipe being the problem when it wasn't, it is new and he fitted it together securely. Do not use this company, I am convinced now they reviewed themselves between them on the good ones. The owner said he'd email me to state my refund by interac payment would be tomorrow as he is out on a job today, quick to take ours though of course, but now his email that came states it will be by March 31st. That again is not professional. As a result of this I can not give a positive review.
- Approximate cost of services:
- $230.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We are one of the best out there for service, which is why we've recieved over fifty 100% satisfaction reviews from our surveys given to past clients. But thank you for bringing this to our attention, we pride ourselves on being professional, and all feedback makes us better.
We installed a drain pipe for you, when we returned after complaint of a leak, we found a different pipe, one that we had not worked on or billed for that was leaking. We called and interviewed the technician to resolve this for you as fast as possible, he confirmed that he had not worked on that portion of your plumbing system. We offered you a discount anyways because we want our clients to be satisfied regardless of our situation.
We feel that we did all we could in helping you with this situation, but we are happy to have offered you a discount and we wish you the best with any other plumbing firm that you may hire.
Go Green Plumbing Ltd
https://gogreenplumbing.ca/
289-944-9843