3 years post-repair, quality does not hold up
Our condo had some flooding and the entire floor needed to be replaced. We went with First Onsite because they were recommended by TD Insurance. The actual work process at the time was fine (except for one incident, when they went into one of the bathrooms that we were told they would not need to access and assured they would not enter, and had placed some difficult-to-move sentimentally valuable items; however they did go in and moved things around and a couple of small parts went missing). Three years later, the quality of the work definitely does not hold up. Starting 2 years post-repair, the floorboards started loosening and creaking, and the baseboards have been coming loose. We lived here for 4 years before the flooding happened and did not experience any of these issues. The unit was 6 years old when we moved in, with the original flooring, which means the old floors were good for 10 years before this happened, while their repair work was good for 2-3. Our costs were covered by insurance but I still don't feel like it was worth it... I'd rather have paid for it myself and have good quality work done that would last another 10 years than a shoddy job that lasts only two.
- Approximate cost of services:
- $10,000.00