My husband usually dealt with opening and closing of our pool. He passed away last year. A friend arranged for Toronto Pool Services to assist last year for the opening. They told me I had to change some parts for my heater. I did that. The heater didn't seem to be working properly, the pilot was off and I called them in to check. The guy who came insisted that the heater was working fine. I trusted him. I unfortunately depended upon Toronto Pool Services again this year. When I retained them, I asked them to make the pool in swimmable and clean condition before the May long weekend. I paid for the service. First off, they opened the pool and indicated I needed to change another part for my heater - a part they changed last year and insisted that it was working fine last year. Then, they opened the pool but the pool never became swimmable and clean condition with heavy debris (not leaves) at the bottom of my pool. Before the May long weekend, I called them to ask why but they never returned my call. I called three times and they never returned my calls. When they finally picked up the phone, the owner insisted he vacuumed my pool and that the debris was (by the time I spoke to him) 2 weeks worth of debris at bottom. The debris was there from the day they opened the pool. I was naively waiting for them to come back to maintain it to swimmable and clean condition like they had promised me. I trusted them and depended on them and they took advantage of my trust, took my money, and failed in providing their promised service. I will never use them again and suggest you beware if you do.
- Approximate cost of services:
- $700.00