Empty To Alberta That Guy Vanlines Ltd

For the local move (I was moving 5 minutes from the origin), they quoted between $120 to $140/hr. Two guys showed up an hour late with a small truck even though when quoted I advised there were a lot of items to move. .Although the guys were very careful and pleasant, it took them 2 loads to move everything and a total of 8 1/2 hours (even with us doing 6 of our own pick up truck loads ourselves and us helping unload the moving truck at the destination) .....at $140 an hour. I was charged for the time the truck broke down first time where we had to call to get it jacked and a second time in the driveway when the steering failed and they had to call a tow truck to remove it.
When I mentioned the hours, travel, and break down times, the guys asked if I wanted to talk to the manager as she was there because the truck was getting towed. They went to get her. she walked towards me and said "what's your problem?" and I explained. She attempted to argue with me and said that it wouldn't take more time to do 2 loads as it would to do one... she took off 1/2 hour cost for travel and said that she would take a look at the provincial move time and would get back to me to resolve the lengthy time this move took. I have left 2 messages for her since and have not heard back. They have charged the credit card full price and apparently do not care once payment has been processed. The cost of the local move (a 5 minute drive) was over half of the cost for the provincial move.
I would not recommend this company for any local moves.