Horrendous!
This is the absolute worst company I have ever dealt with. All was good when I booked them but as soon as I made an insurance claim, the song and dance began.
Rule number one, no phone calls, only emails! they claim with email they have a paper trail when truth is, they can ignore emails.
First I was asked to fill in a form so I did.
Then they came back to me and said that I declined insurance. How does one decline insurance if it was never offered to them?
Then I was told that they would use the basic insurance that they are covered for.
Then I heard nothing until I kept emailing them, he said he would get back to me.
Then John (apparently John handles all the insurance) says sorry sir you signed the invoice stating all was received in good order. I said, really, can you send me a copy of the invoice because I never received one. After several more emails, I received a copy and guess what, I did not sign it so that argument fell short but I did notice they overcharged me. Trying to get my refund back took about eight calls and finally I had to go there to pick it up.
Then I get an email saying, now that you have your refund, the matter is settled and take down your facebook comments. I said no this is not resolved and I have not heard a word since.
In summary, these guys have no insurance and it is shocking they are still in business. Do not believe a word they tell you!
they are not professional. You are better off hiring a couple of teenagers, at least they care.
DO NOT USE THIS COMPANY, you will be sorry.
- Approximate cost of services:
- $1,200.00