They Damaged and Robbed me and will not respond
Damaged 3 items. Took 20 brand new moving blankets. Overall approximately $2000 in damages and missing items. I have moved often and asked for replacement value insurance prior to the move and paid for additional coverage. After the move they claim that not all items were covered. When asked to provide a signed copy of the insurance with these specifications they no longer respond.
Will not return my calls or emails.
When I phone the office they say claims are only via email and they will have someone call me. I have made over 50 calls/emails over the past 6 months.
BEWARE, DO NOT USE THESE GUYS!!!
- Approximate cost of services:
- $2,000.00
- Company Response
At That Guy Vanlines we pride ourselves in our ability to move whole families across our beautiful country in a safe and stress free manner. We have moved 100’s of families possessions without an incident. Unfortunately, we are human and do make mistakes every once and awhile. In the case of this situation, damage was done to an item that is not covered under our contract, due the nature of it’s evaluation. Also the claimant mentioned that we “Robbed” him of 20 of moving blankets. To be fair, we are a moving company. We also have on hand, multiple moving blankets. If we inadvertently mistook his blankets for ours. It could happen. We can only take his word for it that we have his blankets. We have emailed him on more than one occasion with our suppliers information, so he can go and pickup 20 new blankets. However, he has not responded.
Like any business we strive to give the best customer service possible. Our goal is to leave every customer at their new destination, excited about their new home. Not mad or upset because of a negative experience in their move. However, it does happen and when it does we attempt to get the matter dealt with as speedily as possible. For that to happen we must have full cooperation from the claimant. We hope we can resolve that matter in an amicable manner going forward.