Tiles R Us

Tile and Grout Cleaning
Toronto ON M6M 0A3
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Reviews for Tiles R Us

Average customer rating:
9.3 10 (135 reviews)

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Henry
Henry
1 review Hamilton, ON
10/10

Shower Restoration and Caulking

Owen's workmanship was amazing. He delivered as he promised, more than I expected. l like his professional approach and knowledge of his trade.

Approximate cost of services:
$500.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your business.

monem66
monem66
1 review Mississauga, ON
2/10

Bathtub tiles

First owen arrived an hour and half late , he said I have to pay a deposit and insisted on having the money paid right away either by cash or using a bank transfer , he didn't start until I paid him, he makes you feel like untrusted person , asking me to go on line and do the money transfer was unusual , decent company will at least accept credit card . After he left I found an area was missed so I had to go to home depot to buy the tub and tile caulk and I did the caulking by myself . Before he left I asked for the invoice but some reason he didn't give it and told me he will email it , he never did despite texting him twice Asking him to email it. So I paid $599+ tax which is not worth it , they advertised discount on their website and this was not deducted . I won't contact this company again in the future and I won't recommend them.

Approximate cost of services:
$677.00
1 of 1 people found this review helpful.
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Company Response

False information. I did not not arrive late. According to our company policy, Client was advised prior to the job date about our mode of payment..Debit card payment,email money transfer or cash for Residential service and he was OK with it. 40% before the service starts,60% upon completion and the client was OK with it. A contract was signed on the scheduled job date. Job was completed and client confirmed everything is Ok. After each Job according to our company slogan.. client was advised to let us know if there is any concern after the job completion but we are learning about the concern about the caulking here on the review page.
looking at the before and after images of the bathtub you will notice the grout lines were so bad that i ended up regrouting the whole bathtub instead of just Cleaning like the client was charged. Yes i forgot to send the invoice immediately after the job but the invoice was sent 2 days later. it's sad the client felt the way he did but we cannot satisfy everybody.

Darren H.
Darren H.
1 review Toronto, ON
10/10

Shower marble tile grouting, restoration

Owen did an excellent job. Our shower needed his company's services to re-grout

Approximate cost of services:
$900.00
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Company Response

Thank you for your business.

aa
aa
1 review Mississauga, ON
10/10

Tile and Grout Restoration and sealing

Great job, very good to have met this company! 5 stars all the way. Would always recommend and would call them again

Approximate cost of services:
$800.00
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Company Response

I told you we are the best.
Thank you for your business.

Valerie
Valerie
1 review Toronto, ON
10/10

Shower Re-grouting and sealing

Owen did a fantastic job re-grouting and sealing the marble shower. It looks brand new! You did a great job, we are vet happy!

Approximate cost of services:
$799.00
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Company Response

Thank you for your business.

Bessie
Bessie
1 review Toronto, ON
10/10

Quartz Island Restoration & Sealing.

Owen did a fantastic job. He was honest, and took his time to ensure the job was done perfectly. There were dull marks all over my island and when Owen was done with it, it looked better than new.

Approximate cost of services:
$799.00
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Company Response

Thank you very much for your business

sarah
sarah
1 review Burlington, ON
10/10

Stone Restoration

Owen was very professional, courteous, and one of the hardest workers I have encountered. He worked from 9am to 11 PM To ensure the tiles were done perfectly, never have I met a man with such pride in his work! He was very knowledgeable and explained all the steps and process in full. He was very clear on setting expectations. We were skeptical at first as we had multiple other tile companies come out to quote our tile restoration work and we were disappointed as they could not restore them to our expectation. Owen well excesses our expectations and our tiles are now restored to new!! I would highly recommend Owen as he is the best in the industry! He was so terrific that we have other stone work that requires restoration and we plan to use him again. He is absolutely fabulous!!

Approximate cost of services:
$4,500.00
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Company Response

Thank you so much for letting other home owners know we are the best. I enjoyed your hospitality during the project.

Tina and Rabeah  in Toronto
Tina and Rabeah in Toronto
13 reviews , ON
10/10

Tile Sealing

Owen from Tiles R Us is professional, friendly and hard working. When we first called for information, Owen was more than willing to answer our questions and provided even more information. Even after calling back a few more times, Owen was always patient and happy to educate us on his services. Owen was able to meet us with only two days nptice. We were impressed by his hard work, passion for his job and friendly patient demeanor. Owen took the time to explain the whole process and also pointed out some areas that he thouguht needed extra attention. He did not leave until our tiles looked perfect. Our tiles looked beautiful after he worked his magic! If you want to protect your tile grout from stains and damage, hire Tiles R Us, it's worth the investment. Thank you Owen for making our house look beautiful!

Approximate cost of services:
$1,800.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you so much for the beautiful and well detailed review, it's an honor working
for you and your wife.

hillikers
hillikers
1 review Toronto, ON
10/10

Marble Polishing

Owen was pleasant, professional and did a good job. The floor, over the years, had a film build up which was removed and the marble was shiny again.

Approximate cost of services:
$670.00
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Company Response

Thank you very much for the hospitality during the polishing job.

beatonm
beatonm
2 reviews Caledon, ON
10/10

Shower Stall Restoration, Caulking & Sealing

Nice job performed by professional, courteous technician. Certainly no fear to roll-up sleeves and get down to hard work. Work was done in a single afternoon and area was left clean and tidy.

Approximate cost of services:
$900.00
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Company Response

Thank you very much for the honest review. I enjoyed working for you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Tiles R Us

At TilesRus, we've got all your needs covered from Tile and Grout Cleaning and Restoration to Marble Restoration and Polishing. Don't hesitate to ask us a question or inquire as to why a certain process has to take place. All of our staff are friendly and knowledgeable and we have ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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