I hired Climax Heating and Cooling to replace my furnace and AC after seeing their 5-star reviews on HomeStars. Unfortunately, my experience did not live up to my expectations. On the day of installation, they increased the price by $500 from the originally quoted amount, which was disappointing.
Additionally, they committed in writing to install a humidifier but failed to follow through. Despite a year of follow-ups, the humidifier was never installed. I also had to repeatedly contact them to get my rebate application processed. Even then, the rebate amount was significantly less than what they initially quoted.
The overall job was poorly done, there is no filter cover provided.
Overall, I was very dissatisfied with their service and would recommend considering other service providers who are more reliable and transparent.
- Approximate cost of services:
- $17,000.00
- Company Response
Dear Valued Customer,
I’m sorry to hear about your recent experience with Climax Air Conditioning. We always strive to provide the highest level of service and customer satisfaction.
I’d like the opportunity to address your concerns. Please feel free to contact our customer service team at your convenience. We are here to assist you and work towards a resolution.
Thank you for bringing this matter to our attention.
Best regards,
Elena
Customer Service Team
Climax Air Conditioning