Ars Repair & Installation

ARS made my day. Catherine the Call Center lady is professional and very nice, the same with Service Technician Andre are really an asset for ARS. I am an appliance man from Sears Canada, but believe me trust this company with closed eyes. May God Bless them for their families and us.
Cheers and Merry Christmas/ Shahrokh

I contacted LG out of warranty repair for an error code on my dishwasher. They connected me with ARS, when the technician came he claimed that he cannot disconnect the power to the dishwasher to remove it and also would not disconnect the water supply or drainage. He suggested I call an electrician and plumber to have this done for them to do any work. How is this a reasonable request of a customer to repair a dishwasher? How would he know his "repairs" worked if he can't remove or reconnect these basic elements of a dishwasher?

Today, Amir from ARS repairs was our technician to fix our LG washer. He was on time, very knowledgeable, very helpful, and knew exactly what the problem was and how to fix it. I was very pleased with the repair service. This is the second time I have called the company and 2 for 2 they provided great service. Thank you ARS.

I contacted LG for flat rate Out of Warranty Support and ARS was one of the possible service providers. They came with parts in hand so they could complete the repair with one visit. I was pleased with their prompt but thorough service. The service person made the repair and tested in a couple of different ways to make sure it has resolved the issue. Thanks ARS!

We were directed to ARS by Samsung after our parent's 3-year-old Samsung washing machine broke down. We scheduled an initial appointment that cost nearly $300, with the assurance that the amount would be credited toward the repair charge if we proceeded. After diagnosing the issue as a defective mainboard, we were eager to move forward with the repair. However, we've encountered ongoing delays due to the unavailability of the replacement part. This has left us with a non-functional washing machine and a growing pile of unwashed laundry. Despite following up weekly, our efforts have yielded no results. Adding to our frustration, the receptionist's demeanor has been consistently unprofessional and discourteous. In hindsight, had we known about these challenges, we would have reconsidered spending almost $300 on the initial appointment. This situation increasingly feels questionable, and we caution others to steer clear of this company if they find themselves in a similar predicament.

Outstanding service. Just outstanding. Ilya showed up on time, diagnosed the problem, showed me all the missing parts, the improperly installed roller, the defective 7-year-old parts I paid to replace but were just left there just 3 days prior by a different company who ripped me off for more money than this company charged me for the excellent service they actually DID in fact perform. My dryer was sabotaged by the previous company to act like it needed a motor because they were trying to rip me off again. Ilya proved I did not need a new motor at all and also corrected a fire hazard the other company ignored when he cleaned out a mountain of lint that had gathered on top the heater. You can trust ARS and Ilya to do an honest, and thorough and fairly priced job on your appliance repairs.

Tried to book appointment to have them come fix my Samsung Dryer. They refused to book an appointment without me first offering them my credit card. They will not give you an appointment time until one day prior. Very poor time management expectations and very little respect for customers time. Expect me to take a whole day off from work and sit around waiting for their technician to arrive. I have complained to Samsung to remove them from their authorized repair companies list.

Tech arrived on time as scheduled.
Assessed issue provided solutions. No pressure.
Completed the work in a timely fashion , very professional and efficient.
Technician was polite and an extremely good communicator.

My new L G washing machine approx five years old made a screeching sound when spinning. I called L G and told them about my problem. I had extended warranty but parts and labour not covered. Go figure this out.
I was told to log o. To LGoutofwarranty.com and for a flat rate I will get the problem fixed. The technician replaced the water pump.

First tech came out said it was a clutch motor, second tech came to install, said it wasnt, wanted another $600, waisted our weeks with no machine , had a different company fix the issue for $80, poor knowledge , poor support, poor follow up, poor customer service, I wont recommend this company to anyone, be aware