Edit sept/18: see zac’s response about how I just have to call and make an appt - my calls have been blocked and no response to emails. I have chased this company for over a year to honour their warranty!!!!!!
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Haha! In response to your comments, you have blocked my number when I contacted you. And the contract clearly states a 3 payment schedule. With your 40 years of experience, I'm sure you should be able to handle financing projects. And don't forget there were pending items right after the job that are still not done. The only delays were caused by not paying your trades ppl what they were owed. And moreover, right now your order of business should be honouring your warranty and fixing the problems. I hope all these happy ppl posting here do not run into warranty problems as they will face this same headache.
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I had my main floor gutted and redone. The owner pressured me daily about money when 2/3 of the amount had been paid in the first week with several weeks of work left and the job half done. He further threatened to pull ppl off the job. Anyway things finally got done - in many places poorly and they were supposed to return to fix those but never did. Now the kitchen tiles are coming loose and there is no response from the company to fix it. I have a 5 yr warranty, but it's been less than a year.
- Approximate cost of services:
- $80,000.00
- Company Response
Thank you for your review, we take all of our reviews good or bad in serious consideration. This particular project, payments were structured with milestones. The understanding with this client was, once a milestone was completed a payment was made. Milestone 1,2,3 were completed relatively quickly. Speaking from 40 years of experience most large renovations take on a life of there own. Some trades we're slower then others, holidays and such can all caused delays. As all renovation professionals know jobs like this must be done in an order for everything to stay organized and completed. We do apologize for all delays. Our project manager asked for the 4th Instillment of five payments before milestone 4 was completed to speed the job up with an additional crews. (Owner was concerned delays and job progress was taking too long) to make a long story short the job was completed in adequate timing and the 4 and 5 payment were made together on completion. We have made arrangements and spoken to such trades for the appropriate service calls. If you would like to deal with this matter please call our office between working hours and we can deal with such problems. Keep in mind we are out doing jobs and on the road between 10-3pm leave us a message and will get back to you as soon as possible.
Thanks
York Mills Construction Team.