I had problems with my dishwasher as it wasn't draining properly, I called J&J, Mike & George showed up within half an hour which was great however I was given a mediocre service, nothing special, very poor communication, it felt like I was pulling out the information & trying hard to get them explaining the problem, finally I was able to understand the problem, then again it felt like I was trying hard to pull out the information as to how we can get the problem fixed they didn't say much other than my dishwasher was an old model & most probably they won't find the part that is needed to get it fixed. Long story short my impeller was broken & Mike told me in order to fix it, they will need to change the whole motor but because my dishwasher was an old model most probably they will not find the parts as the company stopped manufacturing them (whirlpool), I was charged the diagnosis fees $70 which was fine however Mike told me if he couldn't find the part he won't be calling me to let me know. Poor poor communication, mediocre service at best, they didn't properly clean after they finished, not informative at all, not welcoming or friendly to talk to, first & last time & guess what I looked the part myself online & found it's available to be purchased by itself without having to buy the whole motor as they said.
- Approximate cost of services:
- $70.00