Do NOT use this company! This is one of the worst companies (if not the worst) that I have ever had to deal with. I had a repair man go to my tenant's house (I am renting out a unit), and he "fixed" the fridge stating that it will be good for another 15years and it requires no parts or extra labor. Two days after he left my tenant informed me the fridge wasn't working properly again. I called to arrange him to come again to my house (NOT on the same day as claimed by their site). I had to rearrange my schedule to get another day off work only to have them call me and say that they couldn't come on that day anymore. Working with these people is a horrible experience and they lack the common decency to adhere to their websites claims and service guarantees. I spoke to the Manager who said that they couldn't send someone for another two weeks (claimed it was "impossible"), and then had another worker call me and change it to the following week even (and then they called to cancel that date). STAY AWAY! giving them 0 stars is a giving them way too much credit. Do not believe anything on their site and save yourself the headache and go with a different company. Upon my research following my experience with them I also found an article in the Toronto Star about how awful this company is (http://www.thestar.com/business/personal_finance/2014/02/28/his_fridge_still_broken_after_415_in_repairs_roseman.html). Feel free to check it out for your own reference.
- Approximate cost of services:
- $320.00