Terrible company - do not use. I called these guys to fix a leak in my fridge water valve. While the tech was there, we discussed the hook-up to the house water supply. I agreed to pay to have the old copper tube and valve replaced with a new set. Technician had to make 4 trips to Home Depot because he kept buying the wrong part. That should have been my first clue this was going in the wrong direction. He removed the old valve off of my house water pipe, He did not seem capable to install the new valve without leaking. While he was trying for the 3rd time, I went upstairs and called their office to complain and ask them to send a more experienced tech. or at least have them call him for advice. I told the tech. I did not intend to pay until the job is done properly and leak free. I said I would happily speak to his office to tell them the same thing. While I was out of the room, the technician quickly and quietly packed up his tools and took off out the door without saying a word. Leaving me with no valve installed on my open water pipe, and my main house water unable to be turned on until it was fixed. I had to call a plumber to fix it. Appliance Repair Guys are incompetent and cannot be trusted to complete event the most basic repair job.. This guy spent over 3 hours struggling to do something the plumber did correctly in less than an hour.
Sad part is, before calling them I did a search on Homestars for Appliance Repair Guys and nothing came up! (Try it yourself, you will see). Now I find a bunch of negative reviews linked from an article in the Toronto Star. Fix your search engine Homestars! - I could have been spared this ordeal if your search engine had found all the negative reviews.
- Approximate cost of services:
- $295.00