Chestnut Flooring

Floor Retailers
Vaughan ON L4K 5N9
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Chestnut Flooring
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92%

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Reviews for Chestnut Flooring

Average customer rating:
9.5 10 (139 reviews)

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Bob Majd in Richmond Hill
Bob Majd in Richmond Hill
1 review Richmond Hill, ON
10/10

Best customer service, hardwood and installation

I had a joyful experience for selecting and installation of the hardwood for my house with ‘Chestnut Flooring” recently. I received the best quotation, and the price compare to several hardwood stores and the customer service and the quality of the work was beyond my expectation. The company is benefiting from experienced and professional in-store staff and installers and I had their professional support and suggestion in entire process of the selecting, delivering and installing of the hardwood flooring in my house. I highly recommend “chestnut Flooring” , and their services to anyone is looking for a beautiful flooring for their
house or workplace.

Approximate cost of services:
$25,000.00
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Private User
Private User
2 reviews Vaughan, ON
10/10

carpet in basement

I had the misfortune of a countertop installer damaging my new carpet floor placed by Chestnut Flooring. No word can describe how upset I was then today, Chestnut Flooring sends one man to attempt the repair. Oh my god, the man is a serious magician. The damaged area is no more, in fact no trace at all. I would like to very much thank Chestnut Flooring for a wonderful new floor. My basement is 2300 square feet so this was a big project. I am an extremely happy person :)

Approximate cost of services:
$20,000.00
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Mike in Vaughan
Mike in Vaughan
1 review Vaughan, ON
10/10

Hardwood Flooring

I had few quote from different suppliers but nothing close to what I payed here,Excellent Price and very good customer service, very friendly and knowledgeable staff, no matter if you buy from them or not, they are always available to give advise, also they have extremely professional installer with very reasonable rate, and fast service,

Approximate cost of services:
$3,200.00
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Gloria in Toronto
Gloria in Toronto
1 review Toronto, ON
10/10

Hardwood

I would love to thank the staff of Chestnut Flooring for helping me choose and amazing floor for my second level of my house. The customer service was amazing and his price beat all the other stores I went to.

The product arrived on time and was delivered to my house as promised.

Thanks again and I would be happy to refer them to all my friends and family.

Approximate cost of services:
$2,400.00
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Private User
Private User
Private User reviews Toronto, ON
10/10

Hardwood

I had decided to change the carpet in my bedroom and put in hardwood as the carpets were a old. I was not sure what type of wood I should use so I blindly went around shopping for the proper one. I went to several stores but was satisfy with the selection. A friend recommend that I go visit the showroom at Chestnut Flooring. I was overwhelmed by the many samples and choices that they had but Nemo, the owner took the time to go thru them and explained the pros and cons. I ended up choosing a beautiful floor. The floor was installed in my house and I could not be happier...it is beautiful. I get so much compliments from friends and family.

Thanks to Chestnut Flooring for making this easy for me and providing me with a wonderful services and products.

I have and would highly recommend Chestnut Flooring to all my friends and family.

Approximate cost of services:
$4,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Claudette  in Concord
Claudette in Concord
1 review Vaughan, ON
10/10

Hardwood

My boyfriend and I are building a house in Jamaica and thought that we would purchase the flooring here in Canada as it is cheaper to do so. We went to a lot of flooring companies but was not satisfied.
We decided to search online and came up in Chestnut Flooring's website and decided to go check it out. We explained to the owner Nemo, what we wanted and he took the time to explain what our options were. He was very patient with us and explaine the benefits of each type of floor.

We felt very comfortable talking with him. His prices we found to be also be very competitive. The showroom was clean, bright and had hundreds of floors to choose from and after about 1 hour we found the floor we needes. We placed the order for the flooring and within 5 days our product arrives as Nemo had promised.

We sent the flooring to our contractor in Jamaica for him to install it. We just came back from visiting and waa amazed and pleased aa to how beautiful the floor looked.

I am ao happy with the services we received from the Chestnut Flooring and would recommend them to any friends or family members as because of them I have some beautiful floors in my house

Approximate cost of services:
$5,000.00
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Private User
Private User
Private User reviews Toronto, ON
2/10

Lack of Customer Service

We came to this store because of positive reviews on Homestars originally. We needed hardwood floors and vanities for our custom built home. We couldn't get in touch with our contractor to approve the purchase, but Nemo had instructed us (and written on the invoice) that as long as the product had not shipped, a full refund was promised. Our contractor had not approved the flooring in the end and the refund took an extended amount of time with phone calls every day and excuses why Nemo could not come to the phone. I have never heard of a person who went on so many vacations and had so many family emergencies. Finally after threatening to report them to Visa, we got a cheque. We ended up keeping some flooring for our basement, and I gave them a 2 because the quality of that flooring was great. We are very happy with it. When it came time to get finishing pieces for the flooring that we kept, it also took weeks and many ignored calls and emails. Please beware.

Approximate cost of services:
$2,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Dear Mitch & Michelle,
Thank you very much for writing a review. This is very important for us so we can fix our weaknesses when it comes to customer service.
When you purchases your floor I did told you guys that as long as material is still in our ware house you can cancell it but it took you guys 4 months to decide that you dont need imthe flooring and after 4 months you canceleles it and We still gave you fullbrefund with out any desuction.
We gave you lots of discounts on the laminate floor and vanities because of the hard wood flooring ghat you purchased and although the wood was cancelled you still got the discounts.
We gave you a bank draft as per your request to make you feel better although refunds are done exact same way that you pay for your purchase!

Because of the latge amount bank had to confirm it with you guys and you werent available and not returning the calls thats why the bank wouldnt release the refunds to you.

As for Transitions one was instock and one was out if stock whick became available one week after. We contacted you guys few times before you picked them up ( many phone calles and emails sent!)

You guys still owe us money for the transitions that you took with out paying for them.
When you wanted to pick them up two weeks ago you said your wife will call in to pay for them and we released them to you as good faith and yet we are still waiting for the payments.
We made few attempts by sending emailes and makeing phone called but you are not returning them.
You may have financial problems ordifficulties to pay your bills and I dont mind helping people that are in needs of finacial assistant as long as they be honest up front and ask for it.
Please try to make paymeny as soon as possible and please next time write down your name so it would be easy to find out who wrote the review in order to address your concerns!
Nemo

Adela in Toronto
Adela in Toronto
2 reviews Toronto, ON
10/10

Hardwood Floors

We've looked for high quality and very specific hardwood floors for a while until we found chestnut flooring. We've got a quote and the floors were custom ordered in which we received within few weeks. We thought about hiring an independent contractor to do the flooring installation but chestnut flooring offered to do the installation instead, and the guys were extremely professional and fast. I will further recommend chestnut flooring to other potential customers.

Approximate cost of services:
$0.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Chestnut Flooring

Chestnut Flooring is Toronto's premier flooring destination, trusted and recommended by interior designers. We offer a select assortment of quality flooring products in chic and on-trend styles. Visit our Greater Toronto Area store to discover a unique selection of hardwood, laminate, luxury vinyl, and carpet. Our products and brands have ...
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