Wasted My Time By Not Starting An Agreed Upon Project With A Deposit
It looks like this company has done a lot of high quality fence work and I'm sure they are experienced. But I did want to share one instance where Pratema and her team behaved extremely unprofessional - they basically weaseled themselves out of doing an estimated project and ended up wasting a lot of my time.
To acknowledge upfront, our town house property wasn't an easy project to begin with. We needed 2 x 23 foot side fences replaced without good access (as we're facing a condo and material would have to be brought over an existing fence).
Nevertheless, we were upfront about this, and Pratema visited our property to understand the situation. She took pictures, we agreed to a price, put in a written estimate, she took a deposit and we set a date. I took the time to obtain permission from neighbours and the condo, and moved patio furniture around.
Today, the crew arrived for the agreed start date and I could see from their body language that there was hesitation to start. After 30 minutes of looking around, Pratema basically decided that they can't do one side of the fence and pulled out of the agreed estimate.
My gut feel is that the project was too complicated for the amount, and they prefer larger and easier projects. So they found a reason to disband.
This alone is highly unprofessional and I would not recommend them to anyone (even though she was nice enough to give back the deposit).
- Approximate cost of services:
- $3,200.00
- Company Response
Hi Jakub,
First and foremost, I would like to apologize for the fact that your time was wasted and we were not able to complete the project as discussed. As explained to you on the day we came in to complete the project we needed to access both sides of the fence in order to effectively complete the job but the neighbors deck is attached to the fence. You asked our team to jump over the fence from the building to access it where the building plants were close to the fence . We were told by the security if anything should go wrong it's our responsibility and that is not something we were just comfortable doing. The deposit was also returned to you as these were unusual circumstances and we understand that this was an inconvenience to you. We wish you the best of luck with your project. .