We hired Dion and his team to help us level our backyard, install new interlock, build a pergola and add a french drain to move water away from the house. We were skeptical at his project plans, but he's a smooth talker, so we followed his advice. Bad idea. The patio has pushed the fence out so much that the stones are dropping inches and we are fearful that the fence will collapse. Stones have cracked, chipped and lifted. Water collects and pools at our backdoor. This happened within 9 months of the install and he has refused to return to repair or honour his work. We reached out to his team countless times, and he's dodged us every move. Very terrible customer service, and even worse construction.
- Approximate cost of services:
- $50,000.00
- Company Response
Hi Libby
On June, 2016 we started your excavation and waterproofing- installed new gravel, installed new weeping tile. We were requested to also provide rear hardscaping which included the installation of patio stones selected by the homeowners. Also, we were requested to install and renovate a new, pressure treated 2nd floor deck. We advised them that needed permits, but they insisted that we proceed without. We executed the job with perfection, left and everything was in order- with absolutely no issues. They then installed a hot tub on the patio stones that were installed and no issues. Fast forward to almost 3 years later to the day we started we received an email from Libby as too the fact that her patio stones were shifting. We replied to her email regarding the shifting of the stones and offered her 5 solutions. She declined because she was adamant that we needed to come back and fix the shifted stones at no cost.
We are sorry to hear that the stones shifted, but unfortunately the shifting of the stones has no correlation to Rock Bottom Underpinning workmanship and customer service
Thank you