Citywide Sundecks

Installed 4 new balconies for us last summer. Some extended delays in email communication but otherwise, experienced pro service and quality products!

March 2023, we hired Citywide to repair our deck. Good reviews. $9000 estimate, seemed solid.
The crew came by and resurfaced the deck quite quickly - mostly. The last of the deck repair took weeks, then more weeks, getting the deck railings reattached and final install done. I also paid another $3000+ to have -new- railings put on the stairs (which we needed for the bank to sign off on). More than $12000 total.

We were away from the house on a family trip when the railings were put back on the deck, the stair railings were installed and the project itself was finished.

We returned and I took a look at the railings, both on the deck and on the stairs.

Not acceptable. Really not acceptable and quite unsafe.

These are poorly affixed and in the case of the deck rails, very dangerous. One portion of the railing was not attached at all, but -appeared- to be unless you looked closely at the fastening point. Lean against this and over you will go.

The rails on the stairs look like $287 big box store crap and are far from stable, with two bolts on the bottom per post. At a cost to us, before markup and labour, of $1600. They do not fit the stairs that Citywide built for us. The stairs the seem somewhat cobbled together to me.

Really surprised this is found to be acceptable. I contacted Citywide weeks ago about these issues, no response, ignored.

You take not only your wallet but your health and your safety in your hands if you hire these people.

Paul and his team surpassed our expectations with their expediency, flexibility, quality and cost. The work was done on time and as specified in our contract. All demolition and construction debris were contained and removed with out damage to the shrubs and flower beds, much appreciated!

This is the second time Ive had Citywide do some work for me. The first was just replacing vinyl on an existing deck whereas this was a much bigger project involving demolishing the existing deck and concrete pad and replacing/enlarging everything. I have been very happy with their work in both cases.
This project required a full property survey, architectural/engineers drawings and permitting from the city. Pauls team were very efficient at moving everything through the city planning department and his build team were excellent as well. They were all very patient with my questions and concerns and nothing went unresolved. Paul was always available and answered emails/texts/phone calls promptly, 7 days a week. I highly recommend the company.

I called Paul to request Duradek vinyl installation. He was able to send a crew the very next day. The job was well done and the installers were respectful and polite.
What more can you ask for?

The deck of my house on the second floor was falling apart. The wood was rotting and some water was leaking into the house. I hired Citywide after I did an exhaustive search for a competent reasonably priced professionals. I am extremely happy with the prompt and professional service and results that I got. My deck now looks like new. I would not hesitate to recommend Citywide.

Citywide did a great job on replacing the vinyl on three decks of my house. They also replaced rotting posts. They were efficient and timely. They kept me informed as the work progressed. I was very pleased with the end results.

We worked with Rick and his crew - Shane, Dan, Hunter and others on the project which included vinyl decking, railing and stairs. Rick co-ordinated all the required vendors for the project including getting the source materials for us as needed and took extra care and attention, which was great and much appreciated. Ultimately I'm pleased with the end product, and we were also able to work through some matters with Paul/Rick as they arose. Paul was responsive and helpful even coming out to discuss matters which we appreciated, and Rick is a good guy who co-ordinated many things perceptively and ultimately worked hard to make things happen. Rick and his crew (above) were good to work with. This was a big project we took out a loan for so it was nice to see Rick and crew help us finish this project, especially pushing through some hours at the end to close before Christmas. During Covid and the associated complexities, a special thanks to Rick and Shane, Hunter. Thank you, we wish Rick and his crew the very best.

Citywide were very quick to respond to our request for an estimate for the renovation of our sundeck. The price was right and the work completed quickly and professionally. Would definitely recommend their work to others.

Citywide Sundecks & Railings redid the vinyl on 2 of our outdoor balconies. They communicated well with us, showed up on time as scheduled for the job quote and the work. Phil did a great job with the installation, you can tell he takes pride in his work. We were very pleased with the workmanship and the price. Five stars from us!