Vanaik Furniture & Mattress In Brampton

This company currently has an F rating on the Better Business Bureau - is listed under a slightly different name (Vaniak instead of Vanaik). Buywer beware.

We had to go to court and won our judgment. However, the store still would not pick up furniture and refund. Eventually had to hire our own delivery people and return the furniture. Went with police to finally get my money back. It was a 7 month ordeal.

Paid for family room leather sofa set and dining room set in January. Part of the order was delivered in used and damaged condition. There were tears in the leather. As well dining table was delaminating and the leg looked like it was cracked in two and then joined back together with filler and glue. As for the sofa, it was never delivered (according to the store, there were always excuses like it was on the ship from China to Canada and was delayed).

Vanaik made promises several times a week and never kept their word. We always has to call them. They would say things like "I promise you I have put the furniture on the delivery truck and it will be there tonight". And it never was. Or " the technician is on the way to your house to repair the damage and rips". And they never showed up. Ever.

Deceptive, conniving "store managers" will look you in the eye and very convincingly tell you blatant misrepresentations.

There are always a series of unhappy customers in the store and on the phone. Check with neighbouring businesses and they will tell you that there is always screaming and yelling coming from the Vanaik stores.

Please, please dont put yourself through this nightmare. There are so many options. Don't deal with this company. If you do, be prepared to take lots of pictures and go to court. Vanaik will NEVER fix any issue you have.

Seriously and extremely terrible customer service. I ordered my bed set 3 weeks back. Delivery was supposed to be within 1 week. It's 3 week now and still hasn't arrived. No one picks up your phone after you have bought. Never use these people .

Hi

I have experienced the worst customer service ever. I bought a bed room set from this shop on April 12, 2013. They primised 3 to 4 weeks delivery for that I agreed. Installation was included in the price. They delivered the stuff on May 7, 2013 but the night table was missing also the delivery guys damaged the foot board during installation. The business did not tell me before delivery that the night table is missing. Upon asking the owner told me that its in clearing and promised a date. I again called on the promised date then another promise. In this process they made 4 to 5 promises. During this process of promises they never called me, always I had to call them. For the last promise when I went to store for the pickup, the owner started yelling on me that why am I bothering them.

At the time of purchase they issued me an estimate not the invoice. Upon asking for the proper invoice they denied it and told that this is the only document I will get.

Akbar

I'm very happy with my entire experience at Vanaik's. They had a huge selection of quality furniture!

What makes them different to their competition (and why I ultimately bought from them) is their customer service. I felt that I was under no pressure whatsoever.

In addition, I had to call twice to change the delivery date and had no problem doing so. The men who delivered and set up the furniture today did a great job! Five stars and an A+ all around! Buy with confidence.

I bought recliner sofa set from Vanaik furnitures. The service was very nice and it was a great experience. I did my window shopping on other stores but the quality and price at Vanaik furnitures was unbeatable.

we bought a 3 piece sofa (loveseat, chair, and sofa) on boxing day (december,26, 2012) and they delivered the chair and the sofa but till this day they haven't sent us our loveseat. When we contacted them they never picked up the phone calls and when we visited the warehouse and shop the made up excuses and told us they will send the sofa but they never do. we paid $1300 which is the full amount for the sofas. if they cant provide us we the sofa we want our money back. I would never again purchase anything from that store. I highly recommend no one should visit that store again.

we went to etobicoke loaction.order our furniture on nov 9.untill today we didnt get our full furniture.they send my delivery 5 times but still my stuff missing.my family came new in this country i have to send them on very first night to my other family member.their customer service is worst.20 years in canada never see that bad service.in 5 time delivery they ruin my stairs carpet.in short never shop at this store.if u do, dont never ever give full amount.we got stuck in deep s***.be careful

Pl dont go to this furniture store...these guys are a bunch of crook. They are only there for your money. Faulty furniture, bunch of __ap, worst customer service. My kids slept on the floor on a single mattress because we trusted this crooks...dont let them strip you off your money..dont go threre

I guess $1500.00 is nothing for them. Went to the Markham store and as usual, great service in selling. Got our furniture but it was damaged. 1 month later they delivered at a LATE TIME the replacement but they didn't deliver the foot of the bed. Their phone keeps ringing and ringing. Can't get anyone.!!!!!!! VERY FRUSTRATED

We bought bedroom furniture in June 2012. We didn't see the bed, the saleslady showed to us on line. I wanted a foot board where i could sit on the edge. Well when the bed was delivered it was the wrong measurments, I could not sit on the edge. Also, there was a mark on the dresser (2.5"x1"). The technician came and tried to fix it, but couldn't. The mark it still there. They should replace the dresser since it was damaged brand new. No-one would return our calls. Everytime we called the store, we were told some-one will call.
We would end up going to the store. They said we didn't like the bed, but we did its the wrong measurements. Its the worst service we have received. I would never recommend this company to anyone.