Lemon Tree Landscapes

Found Lemon Tree Landscapes here on Homestars and was impressed by the reviews. I contacted them for a quote in late March to remove and replace the sod at the front of my home. They gave me a quote that was competitive and we decided we would go ahead with the project.

The date of the project was scheduled for early May on a specific date. That day came and went and nobody showed up. I sent them an email and their response to me was that they were behind by a couple of days but would call me the next day to re-book. I was completely fine with that and understand the beginning of the season is busy. I waited three more days and sent another email. They never got back to me after subsequently sending three more emails and we're now at the end of May. I called the phone numbers on their website and eventually got through to someone. They had my information and told me someone would call me tomorrow. No call. We desperately tried to book the project with anther company and was advised it wouldn't be until the end of summer. I committed to Lemon Tree and they left us high and dry.

Fortunately we contacted a company who committed to mid July. They called us and advised they had a cancellation and could be at my place the next day at 9am. They showed up at 9am, completed the job in four hours and left no trace of them being there other than a fantastic looking lawn.

The price was competitive and their communication was great. Lemon Tree I'm not sure what happened. Not sure how you get 10/10 and then leave a customer high and dry with no response. I committed to your service and you left me scrambling in the end. I felt I needed to write this as it was the appropriate thing to do.