All Door Solutions

Formerly All Door Garage Door Repair
Garage Doors & Hardware
Toronto ON M2N 2L1
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HomeStars  >  Garage Doors & Hardware in Burlington  >  All Door Solutions  >  Broken garage door spring
Kal from Vaughan
Kal from Vaughan
6 reviews Vaughan, ON
0/10

Broken garage door spring

*Did not use this company* Our garage door spring broke just as we were leaving for work. As we normally do, we contacted a couple of companies to quote on repairing/replacing the spring. Called another company first who estimated the job to be in the $250 range (after asking some questions). We then contacted Alldoor, who made reference to the springs costing about $120. Since Alldoor was able to come out faster, we started there. When the guy came, he said there was a callout fee of $20, and upon examining the work, said it would cost about $450 to replace the springs. My wife was surprised by the cost and told him that we had been quoted around $250 by someone else; at which point the Alldoor tech suggested that the other guy would have a higher price when he came. After a brief moment, the alldoor tech said he would lower the price to $360, to which my wife said to forget it about. The alldoor tech still took his $20 callout fee. Called back later to say he would match the $250 and proceeded to suggest that the other company we called probably had a bad reputation, lacked a warranty, etc.

We then call back the first company who came to reviewed the work. Guess what? cost of repair was $250 as estimated on the phone, and rec'd a 5 year guarantee. The owner showed genuine interest in the work, made my wife feel confident in having them fix the spring and providing good information on the quality / expected life of our garage and associated components. Garage works great now!!!

Approximate cost of services:
$465.00
What could this company do to improve their services?
- ask questions from the start to better estimate price - If you determine the price, that's the price. By lowering your price, just means you were going to overcharge us in the first place. Just dishonest business if you ask me.
Any advice to offer fellow homeowners facing a similar project?
- get more than one quote!!
3 of 3 people found this review helpful.
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