We were so impressed with Angel and his crews, I don't even know where to start. They excelled at the baseline stuff: punctual, friendly, good quality work, responsive, kept a clean and safe site etc. But here's where I'm truly impressed:
1) Creative Solutions
There were a number of places where Angel went ahead with a great idea he had, then took the time to show us and explain the reasoning behind it and offered other options if we preferred something different. For example, the walls around the windows in our basement addition. When the walls were being framed, Angel had his crew angle them slightly under the windows in order to maximize the amount of natural light coming into the room. This is tough to explain and sounds odd, but it looks great. He showed us how it was being framed and asked if we'd prefer it to be more "standard". He was happy to re-do the work if necessary, but wanted to show us after the framing was done so we would understand. Of course we kept it how he'd designed it -- it's a much better option. Another example is the location of our air conditioner. The air conditioner had to be moved as part of our renovation and he clearly gave the placement of it a lot of thought, before we even asked about it. He placed it on a bracket above ground level and built a custom box around it as part of the deck (which his crew also built). So now our deck has an awesome built-in bench as well--which I love. He made sure it would be easy to disassemble in order to service the air conditioner.
2) Useful Suggestions
As the project was progressing, Angel was very clear with recommendations on whether something really should be done, or whether it was just a matter of personal preference. For example, when the hardwood flooring on the main and second floors was taken out, he assessed the state of the subfloors. He told us that the subfloor was in bad shape on the second floor and really needed to be re-done. The main floor was a little more optional, according to Angel. He said that it would be ok to leave it, but it may still be a bit creaky. It really demonstrated his "customer first" approach--he clearly wasn't just trying to make more money at every opportunity.
3) Pride in Quality Workmanship
I was really impressed how the crew and sub-trades all took pride in their work. They weren't just trying to make a buck and move on to the next job. We showed up unannounced a few times and they would take the time to show us what they were working on and were clearly proud of a job well done.
4) Finished Ahead of Schedule
We moved back into the house a month before the contracted end date. A month! Angel would tell you that some of this was that we were lucky that we didn't encounter major obstacles introducing delay, but it is also because he is very efficient and does a great job with scheduling all the tasks and dependencies. His experience with managing permits and inspections was also helpful in getting everything inspected and passed efficiently.
Angel is a stand-up guy who is a pleasure to work with. A huge thank you to you, your crew and your subtrades for such excellent work on our home and for minimizing the stress and impact of the renovation experience.
- Approximate cost of services:
- $200,000.00
- Company Response
Dear Mike and Julie,
I just wanted you to know that we truly enjoy working with you and feel honored to be your chosen renovation company.
Your business is much appreciated, and we will do our very best to continue to meet any of your renovation needs.Your continued patronage and suggestions are a vital part of our growth. And for that, we are most grateful.
Thanks again! Should you have any questions or concerns in the future we would be happy to assist you.
Best regards,
Ontario Villa Construction Inc.