Any Bins & Waste Services Inc.

Hello Paul,

Thank you for taking the time. Any Bins is a locally family owned, and operated business and has been since 2008.
We're sorry to hear that after 2 months since our service was provided you're so upset. You are correct with respect to the instructions you provided to our dispatch. However, when our truck arrived on site at 9:45am the morning of July 20 there was a skid of roofing shingles placed on the driveway. The placement of this skid made it impossible for our truck to pass by, without risking damage to the truck. The driver and office tried to contact you numerous times (knocking on the door, and by phone) and were unable to get an answer. We had no choice, but to place the bin in a spot that was safely accessible for our truck. We returned to your location at 5:00pm on July 20 to relocate the bin to the spot that you first instructed, with no issues after the skid of shingles was removed. You were not charged a "relocate fee" and we even came back to move the bin the same day.
Our phone lines sometimes get tied up. We receive 100+ calls a day, and we cannot answer every single one right away. We apologize that you were put on hold. At Any Bins we strive for the highest quality customer service, which is why our truck returned to your job site once you expressed the bin was in an inconvenient spot. We do not think your assessment of the situation is fair, nor do we agree with you rendering us "useless".The fact we came back to relocate the bin and not charge a "relocate fee" is a testament to our customer service.

Thank you for your feedback.

Any Bins would like to take this opportunity to adequately respond and clarify, in full, the contents of this review. Shaz ordered a disposal container for dirt and/or sod, otherwise known as 'clean fill'. Shaz was advised when he ordered the bin that the contents were to be dirt and/or sod ONLY and could NOT be mixed with any other material or there would be additional charges. Upon picking up, and dumping the container there was an abundance of asphalt, concrete patio stones and garbage (plastic bottles, wood skids, plastic bags) found mixed into the 'clean fill' load. A mixed load is to be considered garbage, and taken to a transfer station. An average 14 cubic yard container fully filled with dirt and garbage can weigh approxmiately 15-20 tonnes. Charges would be based on a per tonne basis, hence the $2000 pre-authorization, which was explained to the customer. The customer advised that their contractor must have mixed the load, and they had no idea of the load being mixed. The customer begged us not to bring the load to the transfer station because they did not want to incur a $1500+ charge. In order to avoid the $1500+ charge Shaz agreed to an additional $375 charge that would take care of separating and removing the mixed contents. We feel that the additional $375 charge, which was agreed upon, was not only fair, but justified. Any Bins has high standards for providing their customers with honest, and fair service. The customer's accounts of what occurred, and his explanation are inaccurate.