At first We really enjoyed working with Kew Beach Roofers and Wayne Roberts, the owner. They were fast, fairly priced and very personable local Beach residents. We had a very small leak that they were pretty sure they could fix, so they gave us two options: $250 for a quick fix and $450 for a fix with a five year guarantee. We decided to take the guaranteed work in case it didn't work out. We paid cash, but have the work statement and warranty in writing. Lo and behold the leak came back ten days later, but we felt happy since we had a guarantee. So We called Wayne and he said he would send someone. Nobody showed up. This happened numerous times until they just stopped returning our calls. They clearly have no intention to resolve this issue or stand by their warranty. We understand that it's a small job and maybe they just don't have time, but at least call us back and keep your word. Weve had to pay for other contractors to fix their work, since we don't expect to hear from Wayne again. The Beach is a very small community and this is not usual practice, especially when reputation is everything in this business. We will do our part to warn other Beach residents not to use these contractors and award this type of poor service. This is an unfair way to treat anyone, no matter how big or how small the job may be.
- Approximate cost of services:
- $450.00