Roy Inch & Sons Home Services by Enercare

Formerly Roy Inch & Sons Service Experts
Heating & Air Conditioning
London ON N6E 2Z9
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Heating & Air Conditioning
Roy Inch & Sons Home Services by Enercare
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94%

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Reviews by rating (past 12 months)

Reviews for Roy Inch & Sons Home Services by Enercare

Average customer rating:
9.7 10 (558 reviews)

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LB
LB
1 review London, ON
10/10

Furnace problem

Work was excellent, he found the problem and fixed it. The serviceman was very pleasant.

Approximate cost of services:
$95.00
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Company Response

We appreciate your feedback!

Andrew in Quispamsis
Andrew in Quispamsis
1 review London, ON
10/10

Plumbing Repair

I had Jason in to complete a minor plumbing repair and plumb in a direct drain for my washing machine. Fast and friendly I'd highly recommend his work to anyone! I've dealt with Roy Inch & Sons for years and have never been disappointed in the quality of service I've received. From quick minor plumbing or heating/cooling repairs to major renovation, I've had it all done by Roy Inch & Sons, the only company I'll ever call!!

Approximate cost of services:
$179.00
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Company Response

Thank you for this great review and recommendation!

Cheryl Mills from Saint Thomas
Cheryl Mills from Saint Thomas
3 reviews Saint Thomas, ON
10/10

Furnace repairs - parts under warranty (whew!)

Richard conducted one repair and Jason conducted a separate repair. Both technicians are true professionals who treat me and home with the utmost respect. Both technicians are extremely knowledgeable of their craft, take their time to thoroughly diagnose the challenge, and replace parts as necessary. Both technicians take the time to explain their findings and for that I am genuinely appreciative.

A tip of the hat to the behind the scenes folks like John and Nathan - your pleasant and helpful posture has not gone unappreciated.

I find great comfort in having Roy Inch and Son's care for all my HVAC requirements. You can't argue with quality!

Approximate cost of services:
$300.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

We are happy to hear that you enjoyed working with both Richard and Jason and we appreciate you choosing Roy Inch and Sons for your heating and cooling needs!

Private User
Private User
1 review London, ON
10/10

New gas furnace

I just wanted to say thank you to Milton, Jeremy and Pete for installing my new furnace. They did a great job with a difficult installation. The job looks great, and works great. They did an awesome job cleaning up afterwards. Thank you!

Approximate cost of services:
$45.00
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Company Response

We appreciate this great feedback for Milton, Jeremy, and Pete!

Private User
Private User
Private User reviews London, ON
10/10

Plumbing Assessment

Jason did a thorough assessment regarding a noise created when our taps/washing machine were turned on or off. He identified the two possible causes and then further narrowed it down to loose pipe. He then reviewed with us how we would have to systematically identify which location/pipe was the cause. While of course we weren't really happy to hear about the cause we felt quite confident in Jason's assessment and recommended solution.
In addition we were very impressed with the customer service. It started at the office with our discussion with one of the ladies and Jason in the office. An e-mail was sent confirming the appointment and a follow up call about 15 minutes prior to Jason's arrival. Many Thanks Jason and associates

Approximate cost of services:
$60.00
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Company Response

We are happy that the entire team worked together to provide you with an excellent experience and we appreciate you choosing us for your home comfort needs!

Shari Hunter  in London
Shari Hunter in London
1 review London, ON
10/10

installed a new Furnace and a new air conditioning unit

We just had a new furnace installed and also an air conditioning unit from Roy Inch & Son who were recommended to us because of their years in the business and knowledge of the products. I must say that Colin and Jeremy worked all day changing pipes in our older home and putting in the furnace and air conditioning unit as well as updating a new filter system. They also moved the box of the ultra blue light we had purchased from another company but was not installed in the correct location and they fixed that for us. We highly recommend Roy Inch & Sons. Thanks so much guys!

Approximate cost of services:
$10,000.00
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Company Response

Thank you for choosing us for your new installation! We are happy that the team worked together to provide you with an excellent experience and we hope you're enjoying your new system!

Helen
Helen
1 review London, ON
10/10

furnace maintainance

Krys was thorough and went the extra mile for us...actually even called and said he could come earlier!!! They not only do their job quietly and efficiently but teach you too about your own responsibilities in regards to your heating and cooling systems. Pleasant guys and do not talk down to you and respectful of seniors----SO IMPORTANT in todays world.

Approximate cost of services:
$25.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

We love receiving great feedback for the team and appreciate you taking the time to write this review for Krys. We look forward to continue providing your heating and cooling services!

Paul Smith in London
Paul Smith in London
1 review London, ON
10/10

Furnace

When our furnace broke down on a Sunday I called Roy Inch & Sons and their representative was here that afternoon.
They installed a new furnace the next day and we are more than pleased with the professional way it was installed and by the technicians who installed it.
We highly recommend Roy Inch & Sons.

Approximate cost of services:
$6,000.00
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Company Response

We are happy that the team was able to come out and get you taken care of so quickly and we appreciate this great recommendation!

erin in london
erin in london
1 review London, ON
10/10

Furnace Fix

Our furnace decided that in the middle of January, (in the middle of the night) to stop working. We scheduled an appointment online and the next morning we had confirmation that an associate would be coming to fix our problem. Brandon came and he was awesome!! He fixed our problem, a dirty flame sensor and also did a furnace maintenance and once again we had heat. Brandon was friendly, professional and explained everything that he was doing.
Thank you, I would call you again and tell everyone else too!

Approximate cost of services:
$250.00
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Company Response

We know how awful it is when your furnace goes out at the worst time possible and we appreciate you choosing Roy Inch and Sons! We are happy that Brandon was able to come out and get you heating again and we look forward to continue working with you.

Jon in London
Jon in London
1 review London, ON
10/10

Tested battery backup sump pump. Turned pump on proper angle and cleared air blockage

After my call to Roy Inch, Jason Bierworth arrived at 8:30 AM the next morning. After about 20 minutes of pouring water into the well, he diagnosed that although the pump was spinning it was not pumping water. By altering the pump angle he cleared the air block and the pump is now working. He also pointed out that the emergency sound, which is activated when the battery sump comes on was turned off. He then corrected this problem. Overall he gave insightful answers to questions and was very friendly. I asked for his card so I could ask for him next time I have a plumbing problem. Highly recommended.

Approximate cost of services:
$90.00
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Company Response

Thank you for this great review and recommendation! We are happy that you enjoyed working with Jason and we appreciate you calling us for your plumbing needs!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Roy Inch & Sons Home Services by Enercare

Roy Inch & Sons Service Experts has been in business for over 91 years & is considered as the leading heating, air conditioning & plumbing provider in London & surrounding area. Roy Inch & Sons Service Experts provides great service, works with integrity, uses honest business practices & employees the ...
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