Closets By Design Of Central Ontario

I contracted Closets by Design to install new upper cupboards to match the existing lower cupboards in my laundry room. The price was acceptable and the initial consultation went well. The wait period from date of order to date of installation was 9 weeks. I was contacted the day before scheduled installation and was advised that their supplier had sent the wrong size cupboard doors...strike 1. It was agreed that the cupboard frames would still be installed while awaiting word on wait period for the replacement cupboard doors. During installation of the cupboard frame, it was discovered that a specific measurement involving the cold air return had been done wrong and it was going to be half covered by the new cupboard...strike 2. Fortunately, Mark, the installer went above and beyond, and was able to resolve the situation. As for the replacement cupboard doors, I was advised that it would take another 9 weeks for delivery...making it a total of 18 weeks for completion of project...strike 3. My entire kitchen was renovated in half the time. I am happy with the finished product itself, and I give Mark (installer) five stars. However, my overall experience with Closets by Design left me completely unimpressed. I had hoped to work with them again on my closets but will be looking for that service elsewhere.

The work was well done. The installer was very polite and worked quickly. After seeing the result, we would have preferred an accent colour somehow but that is our own fault for not considering the plain white look.

Extremely happy with experience beginning to end. Salesperson really listened to what I wanted and made beneficial suggestions. Had to wait a bit longer than quoted however worth it! Kathy my installer was great. She explained the product, how things are put together and was very personable. Kathy engaged me when needed to determine final rod heights etc. Highly recommend! Love my closet within a closet.

Clean and professional. Very pleased with the entire process. Jane was very thourough with her plan and pricing. Garrett was amazing with the installation. Highly recommend

Right on Time. Marc was a excellent person to have. Knew what he was doing and very polite. I will used him again anytime. Thank you closet bi design for making it happen. Eddie

SO!!!! Impressed with Closets by Design!
My designer Angela Ong was so professional paying great attention to detail and seemed genuinely interested in creating/ensuring the built ins would be exactly what I wanted and they exceeded my expectation. The Installer, Guy, was terrific too very careful and his work is so custom & professional! I would definitely recommend this company; very impressed with every aspect of how they are so efficient. They even confirm appts and install dates by email. Everything and everyone first rate!

From the moment I called Closets by Design I knew I was in good hands. The process was seamless and I was confident that we were going to be in good hands. Hanny was amazing at maximizing the space and allowing for various options to accommodate all of our belongings.
Brenda was excellent and the customer service was impressive. They adapted to all the little adjustments that have to be made on site and most importantly they were quick and keen to follow up to make sure that the work was completed and it was to our satisfaction.
Many thanks to the Kathy! She was excellent to work with taking in our input and immediately putting it into design with her years of experience that shone through her work. Closet by
. We really like the closets! Thanks again, Kathy

The installers were excellent, very friendly and personal. Thank you, Have a great day. Cheers

Kathy who built it was Awesome and amazingly incredible!
Ashley who designed it was was amazing.
The email communication was too generic and impersonal.
Brenda was great at channelling and redirecting the upset with communication.
The wait was far too LONG!
The price was fair! But
I didn't get my velvet jewellerydrawer ldue to miscommunication.

I am very happy with this produce. Service was very good. Designer was very knowledgeable and helpful. The closet organizer has made such a difference in our walkin closet. The only downfall was waiting the 6 weeks to have it installed. I guess good things come to those who wait.