Closets By Design Of Central Ontario

I contracted Closets by Design to install new upper cupboards to match the existing lower cupboards in my laundry room. The price was acceptable and the initial consultation went well. The wait period from date of order to date of installation was 9 weeks. I was contacted the day before scheduled installation and was advised that their supplier had sent the wrong size cupboard doors...strike 1. It was agreed that the cupboard frames would still be installed while awaiting word on wait period for the replacement cupboard doors. During installation of the cupboard frame, it was discovered that a specific measurement involving the cold air return had been done wrong and it was going to be half covered by the new cupboard...strike 2. Fortunately, Mark, the installer went above and beyond, and was able to resolve the situation. As for the replacement cupboard doors, I was advised that it would take another 9 weeks for delivery...making it a total of 18 weeks for completion of project...strike 3. My entire kitchen was renovated in half the time. I am happy with the finished product itself, and I give Mark (installer) five stars. However, my overall experience with Closets by Design left me completely unimpressed. I had hoped to work with them again on my closets but will be looking for that service elsewhere.