Evolve Home Services

Possibly the worst customer service I have dealt with in my entire life. Do not go with this company under any circumstance. I have purchased a rental home about a month ago and have called multiple times about transfer of ownership of their hot water rental. Their customer service keeps repeating the same thing over and over which is they need to talk to the previous owners. I contacted the previous owners who responded that they have contacted evolve dozens of times and even had their lawyer send a letter before closing but they have not received any paperwork to sign. I have even merged a three way call with the previous home owner and evolve customer service and they assured they would send the paperwork but still nothing. When I call back for updates, they keep repeating the same things like a robot, which is that they need to talk to the previous owners, with no notes taken of all the dozens of previous conversations already had. They will not even attempt to do any further investigation to resolve the issue. I have never had to deal with such incompetence in my entire life. I have a feeling this will go on for another few months. Avoid this company at all costs.

Garbage service along with hybrid products is the worst in the market. We have been 2 full days without hot water.

We had a gas leak, several issues with customer service, who failed to even offer to inspect the unit when learning of a gas leak. Telling us we can't break a contract, horrible treatement. This was the manager.

My air conditioner was leaking. The company sent someone the same day to fix the issue. The technician was very knowledgeable and friendly.

It was a pleasure dealing with Smart Home Works who were responsive and punctual, communicative and informative. They made what could have been a difficult situation much easier. I would certainly use them again and recommend them to my friends and family.

We bought a home with furnance & AC approx 3 years old, installed by Smart Home. No issues, everything was working properly until this week when we went to turn the A/C on. The unit was working, but no cold air was getting upstairs to the bedrooms.
We called & spoke to Ryan, and a technician was out the same day. He was here maybe 30 mins, checked the AC unit as well as the furnace fan in the basement and figured out what the issue is after checking both.

He cleaned up everything & our AC is working perfectly now, we were not charged anything.

I am a Smart Home Works plan customer and John came to repair my furnace. He was on time, prepared and did a great job. My furnace was fixed within a few hours of my call. Thanks again!

it was intalled in the fall so far this summer it doesnt seem to keep house as cool as the old airconditioner did this is wednesday ive been calling since sunday left 3 or 4 messages a day still havent been called back

I bought a furnace from Smart Home Works roughly 2 years ago and, long story short, it had not been working as well as it used to, as of late. Upon calling their support line, we were asked if we had changed our filters and they were confident that was the case..
A technician arrived about 40 minutes later and he changed the filter for me. The old one was DISGUSTING and there was an impressive amount of matted hair stuck to it.
He left us a few spare filters as well, since we are entitled to a free filter every year, and instructed us to change it every 6 months or so.
Thank you VERY much Smart Home Works! Your service was very much appreciated.

My furnace broke down all of a sudden and I gave smart home works a call to have someone come over and have a look.

They let me know the unit needed to be swapped out. No questions asked; Nice worker just got to replacing the furnace and finished in a few hours, thanked us and let us know we should make sure to schedule a filter change every year.