LOTUS

We placed our trust in this wife and husband operated company and paid them with our hard earned money only to realize that when you really need them they disappear and do not want to help you with anything or provide you with after sales customer service. Our small deck stairs and privacy wall came down and when we contacted them to help us remove everything that collapsed onto our neighbour's property they refused and gave us the runaround. I explained to them that it was very dangerous to leave the privacy wall that came down in its current position because it could injure our neighbour's children or even us and even with everything that we told him they still refused to send one of the crew members to assist us lift and move away this heavy wall. Seeing that they were not willing to help we called one of our neighbours to help us move the large piece but he just couldnt help us because its too heavy and most likely you need special equipment and more than a few men to lift it but him being an engineer, he commented on the poor workmanship which this deck was built by Lotus Interlocking. We strongly suggest that you do not use this company because all they want to do is take your money and run away. Now we are stuck with the privacy wall where its currently sitting where it can hurt someone. Alex (the husband) is a nice person and we dealt with him and decided to give the job to their company because we liked him at that time. But then his wife Irene got involved and it was very difficult to deal with her at the time they did the job. Now we are stuck dealing with her, shes very rude and arrogant and not helpful and we have asked her for help shes like a filter for Alex so its very hard to deal with people like that when it comes to business. Had we know we were going to be dealing with Irene for the rest of the project we would not have awarded the business to them.

This Lotus Interlocking company was hired based on the trust we put in them to do a good job putting a deck together, however this is not the case. I'll start by mentioning the screws used to hold the 2x4 together are too small to hold so much weight.
The wood bought by them as per the contract is the cheapest used, cracked on all angles. This was not a cash deal therefore the material bought by them does not reflect the cost paid.
The lattice placed as a privacy wall has fallen on the fence shared with our neighbour potentially injuring someone because now that it has fallen, we realized that is was never secured to the wall.
Irene has been notified and has NOT have the decency to come and take down the bad job they have done.
We need this taken down immediately before it falls down on someone creating life threatening injuries.